Call Center Trainer jobs in Fort Wayne, IN

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Call Center Agent/Medical Assistant
  • Parkview Health
  • Fort Wayne, IN FULL_TIME
  • Summary

    Using excellent customer service skills, answers incoming lines in order to assist patients and companies and other contacts involved in POHC care to meet the needs of the companies and patients. Maintains professionalism, courtesy and confidentiality at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Works with other team members to achieve call center and organizational goals in order to provide quality patient service.

     

    Education

    Must be a high school graduate or the equivalent with GED. Must be enrolled or graduated from an accredited Medical Assistant program; or must have worked as a medical assistant for the last 3 of 5 years; or work experience in Parkview Occupational Health for the last 12 months.

     

    Experience

    Experience in understanding the usage of computers, including Microsoft. One year of direct customer service contact experience or both clinical and clerical experience in occupational or employee health setting preferred.

     

    Other Qualifications

    Must be able to type 40 WPM with 98% accuracy. Knowledge of clinical and clerical operations, service excellence, clinical quality initiatives preferred. Ability to communicate in a clear, concise, courteous and professional manner and exhibit quality vocal skills through speech rate, volume, enunciation, and pronunciation. Ability to communicate effectively and diplomatically within a multi- functional team. ability to successfully function in a fast paced, service oriented environment. Demonstrates the ability to learn applications relevant to the position.

     

     

    Why Parkview?

    We have everything you’re looking for in a career; great compensation and benefits; skill development and career advancement programs and more. At Parkview, we are committed to providing excellent care to each patient within our clinics and medical practices. The success of this mission begins with care team members like you.

    Benefits: Health benefits, paid time off, employee assistance, community vendor discounts, payroll deduction options

    Sign-on bonus: For certified and uncertified Medical Assistants, LPN’s, and RN’s hired in part-time and full-time positions.

    Education: Clinical Orientation, tuition assistance, certification reimbursement

    Growth:  Parkview’s Medical Assistant Advancement Pathway (MAAP)

    Culture: World-class teamwork, Personalized health journeys for co-workers and family members

     

    Proud to Bleed Green:

    https://www.parkview.com/community/dashboard/proud-to-bleed-green-heather

  • 1 Month Ago

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Call Center - Customer Service Representative
  • Invisible Heating, Cooling, Plumbing & Electrical
  • Fort Wayne, IN FULL_TIME
  • OverviewCall Center-Customer Service Representative Salary: $17 - $20/hour Location: Fort Wayne, IN Are you looking to jump in a dynamic, innovative and growing career opportunity. Korte Does It All o...
  • 2 Months Ago

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Medical Clinic Technician - Call Center (Northeast Indiana)
  • Bowen Health
  • Auburn, IN FULL_TIME
  • The individual is responsible for assisting physicians, Advanced Practice Nurses, nurses, and Behavioral Health Consultants with delegated responsibilities. This is a position for the call center. **M...
  • 1 Day Ago

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Patient Support Call Center - Full Time
  • Midwest Eye Consultants
  • Fort Wayne, IN FULL_TIME
  • POSITION SUMMARY: The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is resp...
  • 2 Months Ago

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CUSTOMER EXPERIENCE SPECIALIST (CUSTOMER SOLUTIONS CALL CENTER) - FORT WAYNE HEADQUARTERS *Voted Best Places to Work 2024
  • STAR Financial Bank
  • Fort Wayne, IN FULL_TIME
  • If you are searching for an employer that provides you with unlimited career growth and development opportunities, look no further! Voted as one of the best places to work in the state of Indiana for ...
  • 2 Months Ago

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Security Trainer
  • Inter-Con Security
  • Fort Wayne, IN FULL_TIME
  • OverviewFounded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four cont...
  • 12 Days Ago

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0 Call Center Trainer jobs found in Fort Wayne, IN area

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Customer Service Representative, Retirement - Fort Wayne, IN
  • Lincoln Financial Group
  • Fort Wayne, IN
  • **Alternate Locations:** Fort Wayne, IN (Indiana) **Work Arrangement:** Hybrid/Flexible : Work at home and use the offic...
  • 12/12/2024 12:00:00 AM

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Customer Service Representative, Retirement - Fort Wayne, IN
  • Lincoln Financial Group
  • Fort Wayne, IN
  • **Alternate Locations:** Fort Wayne, IN (Indiana) **Work Arrangement:** Hybrid/Flexible : Work at home and use the offic...
  • 12/12/2024 12:00:00 AM

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On-Call Greeter
  • ABM Industries
  • Fort Wayne, IN
  • **Overview** The Greeter will provide visitors with excellent customer service and any information needed for their visi...
  • 12/12/2024 12:00:00 AM

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Valet Attendant
  • Sodexo
  • Fort Wayne, IN
  • Valet Attendant **Location:** PARKVIEW REGIONAL MD CTR VALET- 46845036 **Workdays/shifts** **_:_** Varying shifts, days/...
  • 12/11/2024 12:00:00 AM

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Patient Safety Assistant
  • Parkview North Hospital
  • Fort Wayne, IN
  • Summary The Patient Safety Assistant will float as needed to different inpatient units around the Parkview Randallia cam...
  • 12/11/2024 12:00:00 AM

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Lab Support Services Tech - Microbiology
  • Parkview North Hospital
  • Fort Wayne, IN
  • Join Parkview Health Lab Team Eligible for $2000 Sign on Bonus! Summary The Lab Support Services Tech consistently provi...
  • 12/11/2024 12:00:00 AM

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Client Services - Community Corrections - Case Manager Assistant- Part Time
  • The Allen County
  • Fort Wayne, IN
  • Department: Allen County Community Corrections FLSA Status: Nonexempt Classification/Level: Part-time Date: 10/2024 Unde...
  • 12/10/2024 12:00:00 AM

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Customer Service Representative
  • Superior Essex
  • Fort Wayne, IN
  • Essex Solutions strives to push the boundaries of what is possible by creating magnet wire solutions that enable our cus...
  • 12/8/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$37,543 to $47,589
Fort Wayne, Indiana area prices
were up 1.3% from a year ago

Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023
Call Center Trainer
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023