Call Center Trainer jobs in Hastings, NE

Nebraska Orthopaedic Center seeks a talented individual who can provide patient-focused care in a fast-paced, multi-provider clinic. Candidates must be able to support teamwork, work well under pressure, and provide high medical care to our patients. We offer a full comprehensive range of benefits.

Essential Functions:

• Room patients and prepare them for examination by physician.
• Prepare for and assist physicians with examinations, diagnostic procedures, and treatments.
• Triage patient phone calls and answer patient questions regarding ailment, appointments, and tests.
• Schedule follow-up appointments, tests, and surgical procedures for patients.
• Complete patient disability forms and other necessary paperwork.
• Follow infection control/safety guidelines and maintain equipment, instruments, and supplies.
• Maintain patient confidentiality and follow HIPAA Guidelines.
• Assist physicians with recording patient progress notes, issues, diagnostic orders, and transcribing orders.
• Observe, record, and report the patient’s condition and any reaction to drugs or treatment to the physician.
• Prepare exam rooms for use, monitor supplies, and sanitize exam tables and equipment between uses.
• Maintain organized, clean, efficient, and confidential work area.
• Perform other duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of the organization's policies, regulations, and procedures for administering patient care
• Knowledge of examination, diagnostic, and treatment room procedures
• Knowledge of medical chart reporting/records
• Skill in appropriate use of universal precautions, safe workplace, and confidentiality methods
• Skill in health information management by appropriately charting patient data
• Ability to properly interact with patients, families, physicians, staff, and others
• Ability to respond flexibly to changing demands

Experience and Education:

• 2 years experience in Orthopedics or in a hospital setting is preferred
• CPR and BLS Certified
• Valid licensure preferred

EOE