Call Center Trainer jobs in Juneau, AK
Recently Added Call Center Trainer jobs
Call Center Coordinator - Intermittent
- Southeast Alaska Regional Health Consortium
-
Juneau, AK
FULL_TIME
-
Pay Range:$25.00 - $30.04SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.Key Essential Functions and Accountabilities of the Job
- Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
- Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
- Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
- Raises concerns in an appropriate manner and according to policy.
- Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.
- Responsible for coordination of benefits when more than one insurance carrier is used.
- Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
- Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.
- Trained to assist multiple locations within the consortium.
- Takes messages that are clear and concise.
- Demonstrates exceptional phone etiquette.
- Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.
- Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.
- Schedule appointments for patients calling from multiple locations in Southeast Alaska.
- Other duties as assigned by the supervisor.
Additional Details:Education, Certifications, and Licenses Required- High School Diploma or equivalent - preferred.
Experience Required- 1 year of office experience or customer service experience - required.
- 1 year call center or medical office experience - preferred.
Knowledge of- Customer service
- General office functions, office equipment, and computer applications
Skills in- Working independently
- Excellent interpersonal, verbal, and written communication
Ability to- Prioritize work and multi-task in a fast-paced office setting with many interruptions.
- Devise effective motivational techniques to improve the performance of their teammates.
- Self-start and willingness to learn.
- Read and comprehend complex instructions, correspondence, and memos.
- Demonstrate time-management, organizational, and customer service skills.
- Work flexible hours with limited unplanned absences.
- Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation.
- Ability to work in high stress environment
Position Information:Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! - 11 Days Ago
Corporate Trainer
- SouthEast Alaska Regional Health Consortium
-
Juneau, AK
FULL_TIME
- Position on site in Juneau, Alaska. We are searching for an EHR Trainer to join our team of EHR Applications trainers here at SEARHC. Responsibilities:: Works with the IT department to ensure all clin...
- 2 Months Ago
On-Call Laborer
- Central Council of the Tlingit and Haida Indian Tribes of Alaska
-
Juneau, AK
OTHER
- Laborer - Minimum Qualifications High School Diploma or GED At Least 18 years of age
- 1 Month Ago
Petersburg Medical Center - Application
- Petersburg Medical Center
-
Petersburg, AK
FULL_TIME
- Apply on-line Now Position Description Petersburg Medical Center’s mission is excellence in healthcare services and promotion of wellness in our community. Our organization promotes certain guiding va...
- 2 Months Ago
On-Call Administrative Clerk
- Central Council of the Tlingit and Haida Indian Tribes of Alaska
-
Juneau, AK
OTHER
- Administrative Clerk I - Minimum Qualifications High School Diploma or GED Minimum typing speed of 35 words per minute. Drivers License required for some positions. Administrative Clerk II - Minimum Q...
- 9 Days Ago
Nurse 2, On-Call
- State of Alaska
-
Ketchikan, AK
FULL_TIME
- This position is open to All Applicants. The Mission of the Division of the Alaska Pioneer Homes Is: "Providing elder Alaskans a home and community, celebrating life through its final breath." This on...
- 1 Month Ago
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0 Call Center Trainer jobs found in Juneau, AK area
Customer Service Representative
- Lynden Incorporated
-
Juneau, AK
- Alaska Marine Trucking is looking to hire energetic, adventurous, and hard-working individuals like you to join our team...
- 12/12/2024 12:00:00 AM
Customer Service Rep - (19040) 607 W Willoughby Ave
- Domino's Pizza
-
Juneau, AK
- Company Description Job Description Customer Service Representative ABOUT THE POSITION You got game? You got spring in y...
- 12/12/2024 12:00:00 AM
Direct Service Professional (DSP)
- Reach Inc Alaska
-
Juneau, AK
- Job Description Job Description Benefits (benefits will vary based on meeting certain eligibility criteria; below repres...
- 12/12/2024 12:00:00 AM
Steward
- UnCruise Adventures
-
Juneau, AK
- Want to learn more about UnCruise Adventures? Join one of our virtual information sessions, Fridays at 12pm Pacific Time...
- 12/11/2024 12:00:00 AM
Pet Store Customer Experience Associate
- Petco
-
Juneau, AK
- Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
- 12/10/2024 12:00:00 AM
Pet Store Customer Experience Associate
- Petco
-
Auke Bay, AK
- Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
- 12/10/2024 12:00:00 AM
Pet Store Customer Experience Associate
- Petco
-
Douglas, AK
- Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
- 12/10/2024 12:00:00 AM
Direct Service Professional (DSP) 24-Hour
- Reach Inc Alaska
-
Juneau, AK
- Job Description Job Description Benefits (benefits will vary based on meeting certain eligibility criteria; below repres...
- 12/8/2024 12:00:00 AM
About Juneau, Alaska
According to the United States Census Bureau, the borough has an area of 3,255 square miles (8,430 km2), making it the third-largest municipality in the United States by area (the largest is Yakutat City and Borough, Alaska).[dubious – discuss] 2,716.7 square miles (7,036 km2) of it is land and 538.3 square miles (1,394 km2) of it (16.54%) is water.
Central (downtown) Juneau is at 58°18′07″N 134°25′11″W / 58.30194°N 134.41972°W / 58.30194; -134.41972. The City and Borough of Juneau includes Douglas Island, a tidal island to the west of mainland Juneau. Douglas Island can be reached via the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$44,344 to $56,209
Juneau, Alaska area prices
were up 2.8% from a year ago
were up 2.8% from a year ago
What does a Call Center Trainer do?
Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023
Call Center Trainer
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023