Call Center Trainer jobs in Virginia
Recently Added Call Center Trainer jobs
Call Center Global Trainer
- The Results Companies
-
Martinsville, VA
FULL_TIME
- Company DescriptionNamed the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.Job DescriptionPosition OverviewThe Global Trainer is a multi- skilled training expert who supports launches, ramps and other training events at Results’ centers as required. . The Global Trainer is expected to maintain expert status in multiple lines of business, and will regularly do so by handling routine customer interactionsDuties and ResponsibilitiesActs as subject matter expert in multiple lines of businessWorks closely with assigned Global Training Manager and the Tiger Team as a member of launch teams for new or expanding projectsFacilitates classroom training to teach program product knowledge, call handling skills, customer service/sales skills and program process and proceduresProvides research and assists Training Design Staff in development of training materials and products as requestedGathers documents and distributes clear information from updates received by corporate training and the clientAttends regular Training and Quality meetings, responds to emails and phone calls to insure all program information is up to date and documentedExecutes all duties and responsibilities routinely required of the TrainerMonitors agent calls and agent performance to identify training gaps.Coordinates efforts with the Quality Team to assist in the quality improvement process of the agentsParticipates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-dateMaintains class attendance and performance records of agents in trainingCompletes Results required Training forms (Class roster, training logs and other forms as determined on the program)Finds new ways to be more effective in the delivery of the training to the agents. Learn new techniques to improve classroom facilitation skills.Completes observations in coordination with Training ManagerQualificationsOne to two years progressively responsible experience in a contact center environmentSuccessful experience as a Team Leader, Mentor, and/or as a Training professionalCombination of education and experience in applying adult education theories and the principles of systematic design of training and evaluation. If candidate has no former training experience or education then they must complete the Training professional Results University courseExcellent verbal communication skills for training delivery; must have a dynamic and engaging classroom presenceExcellent written communication skills are required; must be able to write in a grammatically correct, clear and concise mannerStrong organizational and problem resolution skillsMust be proficient with word processing (MS Word), spreadsheet (Excel) and presentation (PowerPoint) software programsStrong interpersonal skills, the ability to perform effectively as member of a team and ability to travelAbility to lead teams and measure individual performanceExcellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)Excellent judgment and problem solving skillsAbility to creatively use resources and adjust to changes quickly and professionallyAbility to work independently with minimal supervision, but also in a team environmentStrong attention to detailAbility to work in a normal office environmentAbility to work multiple shifts as requiredWork week while facilitating training may be 45-50 hoursAbility to travel as assigned, sometimes on short notice and sometimes including extended assignmentsAdditional InformationAdditional InformationBenefits include, but are not limited to: Health care benefits Bonus incentives Strong leadership Opportunities for advancement within our global organization Business Casual Dress Environment Fun and relaxed working environment Employee referral bonuses Paid training
- Just Posted
Work From Home Customer Service - Luxury Handbag Retailer
- The Virtual Call Center, Inc
-
Virginia Beach, VA
FULL_TIME
- Are you ready for a work from home career you’ll love as a customer service professional?We have an opportunity for you. You can create a schedule that’s best for you, and make the money you deserve! ...
- 12 Days Ago
Call Center Specialist
- VIRGINIA WOMENS CENTER INC
-
Richmond, VA
OTHER
- Job Details Level: Entry Job Location: Central Office - Richmond, VA Position Type: Full Time Salary Range: $16.00 - $18.00 Hourly Job Shift: Day What You DoFull-time Opening: 40-hours/week Scheduled ...
- 18 Days Ago
Call Center Attendant
- VISTAR EYE CENTER INC
-
Roanoke, VA
OTHER
- Job Details Job Location: Metis - Roanoke, VA Salary Range: Undisclosed DescriptionVistar Eye Center is looking for dynamic individuals to grow with the company! Responsibilities include handling call...
- 1 Month Ago
Call center
- SOC
-
Manassas, VA
FULL_TIME
- Federal IT Call Center Technician needed for a full-time opportunity with SOC’s client to work in Manassas, VA. Active Top Secret / SCI with Full Scope Polygraph is required! Responsibilities Ability ...
- 13 Days Ago
Athletic Trainer
- Riverside Regional Medical Center
-
Newport, VA
FULL_TIME
- Newport News, Virginia For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love. Overview Performs functions regarding athletic...
- 4 Days Ago
Call Center Trainer jobs at Popular Companies
Licensed Insurance Call Center Trainer
- The Sydney Call Centre
-
Dallas, TX
- POSITION OVERVIEW: LICENSED INSURANCE CALL CENTER TRAINER MCI is seeking an experienced trainer knowledgeable in all lin...
- 5/12/2024 12:00:00 AM
Licensed Insurance Call Center Trainer
- MCI Careers
-
Dallas, TX
- LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Salary SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: Paid Time ...
- 5/11/2024 12:00:00 AM
Contact Center Trainer, OHMG Access Center, Downtown Orlando
- Orlando Health
-
Orlando, FL
- Position Summary: Orlando Health Medical Group is a comprehensive physician group serving patients from across the south...
- 5/11/2024 12:00:00 AM
Call Center Trainer
- Qualfon
-
- This position will require onsite presence at our facility in the Detroit metropolitan area. The onsite call center Trai...
- 5/10/2024 12:00:00 AM
Contact Center Trainer
- Apt
-
Birmingham, AL
- Our client is looking to bring on a Contact Center Trainer who will monitor and assess customer service standards of ind...
- 5/10/2024 12:00:00 AM
Training Specialist
- Infosys McCamish Systems
-
- Infosys McCamish Domain: Life Insurance and Annuities Skill: Call Center Trainer Training Specialist – Des Moines, IA In...
- 5/10/2024 12:00:00 AM
Licensed Insurance Call Center Trainer
- MCI Jobs
-
Dallas, TX
- POSITION OVERVIEW: LICENSED INSURANCE CALL CENTER TRAINER MCI is seeking an experienced trainer knowledgeable in all lin...
- 5/9/2024 12:00:00 AM
Remote Training Specialist
- Collabera
-
San Francisco, CA
- Description Home Search Jobs Job Description Remote Training Specialist Contract: San Francisco, California, US Salary: ...
- 5/9/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$39,757 to $50,388
Most Popular Cities in Virginia for Call Center Trainer Jobs
What does a Call Center Trainer do?
Call Center Trainer
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023