Client Advocate jobs in Rochester, NY

Recently Added Client Advocate jobs

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PEO Client Advocate
  • Paychex
  • West Henrietta, NY FULL_TIME
  • Overview

    Acts as primary point of contact and key advocate for clients with responsibility for Client Retention and product utilization. Works with internal partners and leadership at all level to resolve client concerns and protect client satisfaction, retention and revenue. Works to entrench our position in the marketplace as a quality human resource services provider and differentiate us from our competitors.

    Responsibilities

    • Performs an in depth needs analysis during client interactions. Maintains current knowledge of Paychex products and services. Evaluate a client's suite of products and make any recommendation to ensure their business needs are met.
    • Responds to clients requests by staffing internal phone and interaction queues, responding to clients questions and issues leveraging internal partners, How TO product inquries in order to provide professional and personalized service experience.
    • Ensures that client obtains full value from PEO products by providing client education over the phone and by periodically explaining additional product features and their benefits. Partners and works directly with members of the leadershiop team to research and resolve high-level client concerns. Works under strict deadlines and confidentiality requirements to address client concerns in a timely manner and to protect client satisfaction and revenue.
    • Initiates and fosters process improvement through partnership in all areas and levels of the organization. Acts as a project lead and participant on team and Service initiatives. Keeps team apprised of projects, and ensures successful execution of assigned projects and deliverables.
    • Serves as a liaison between clients and PEO to resolve client concerns for all products and services to ensure client satisfaction and revenue requirements.
    • Ensures ongoing client satisfaction and high client retention by participating in designated client calling and other retention-oriented programs.
    • Other duties as assigned to support the general purpose of this position's function.

    Qualifications

    • Associate's Degree - Required
    • Bachelor's Degree - Preferred
    • PEO experience-ability to articulate the PEO value proposition.
    • Strong communication and facilitation skills .
    • Ability to navigate and collaborate with multiple departments and individuals to resolve client issues (problem solve) .
    • Excellent Time Management skills required to coordinate multiple tasks .
    • Understanding of full range of products and solutions -- ability to present to client and provide internal feedback .

    Compensation

    In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20.06 - $30.05 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
  • 14 Days Ago
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Y
Advocate
  • Youth Advocate Programs, Inc.
  • Newark, NY PART_TIME
  • Status: Part-Time Hourly FLSA Classification: Non-Exempt Summary of the Position: Hourly, Part Time position serving youth and families throughout Wayne County are available. Applicant must be dependa...
  • Just Posted
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Advocate
  • Youth Advocate Programs, Inc.
  • Rochester, NY FULL_TIME
  • Status: Full Time Hourly FLSA Classification: Non-Exempt Summary of the Position: Hourly, Full Time position serving youth and families throughout Monroe County are available. Applicant must be depend...
  • 1 Month Ago
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Y
Advocate
  • Youth Advocate Programs
  • Mount Morris, NY FULL_TIME
  • We are seeking a passionate and dedicated Youth Advocate to join our team. As a Youth Advocate, you will play a vital role in empowering and supporting young people to reach their full potential. You ...
  • 1 Month Ago
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Advocate
  • Kellogg Supply, Inc
  • Rochester, NY PART_TIME
  • Kellogg Garden Products, a family-owned and operated company with roots that span over four generations is seeking seasonal Advocates. In this role you will: Increase sales of Kellogg branded items, b...
  • 10 Days Ago
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C
RN Emergency Room - 8 - 12 wk contract
  • Confidential Client Solutions
  • Rochester, NY CONTRACTOR
  • OverviewShort Term Assignment Regular Pay Rate: $70 Overtime Pay Rate: $97.50POSITION DESCRIPTION The Registered Nurse in the Enhanced Staffing Solutions Local Flex Team is responsible for providing q...
  • 14 Days Ago
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0 Client Advocate jobs found in Rochester, NY area

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FT Customer Care Advocate (Work From Home)>
  • iRhythm Technologies
  • Pittsford, NY
  • [Customer Service / Remote] Anywhere in U.S. / Up to $48,700-yr / Medical, dental & vision / PTO / 401k match - The Cust...
  • 6/22/2024 12:00:00 AM
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LPN - LTC
  • Health Advocates Network
  • Pittsford, NY
  • Benefits We Offer: + Comprehensive health, prescription, dental, vision, life, and disability plans + Competitive pay ra...
  • 6/21/2024 12:00:00 AM
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Customer Service Advocate
  • Bausch & Lomb
  • Rochester, NY
  • **Location:** US-NY-Rochester, New York, US * Manage, support and serve as the main customer service contact for assigne...
  • 6/20/2024 12:00:00 AM
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C
Housing Retention Specialist
  • Catholic Charities Family and Community Services
  • Rochester, NY
  • Job Details Level Entry Job Location 1099 Jay Street - Rochester, NY Position Type Full Time Education Level High School...
  • 6/20/2024 12:00:00 AM
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RN - GI
  • Health Advocates Network
  • Rochester, NY
  • Health Advocates Network is urgently hiring GI Registered Nurses (RNs) in the Rochester, NY area. Must have 2 years of G...
  • 6/20/2024 12:00:00 AM
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H
RN - PACU
  • Health Advocates Network
  • Rochester, NY
  • Health Advocates Network is urgently hiring PACU Registered Nurses (RNs) in the Rochester, NY area. Must have 2 years of...
  • 6/20/2024 12:00:00 AM
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C
Staff Attorney I
  • City of Rochester, NY
  • Rochester, NY
  • Salary: $73,477.00 - $96,884.00 Annually Location : Rochester, NY Job Type: Full-Time Job Number: 24DM708ADA27 Departmen...
  • 6/19/2024 12:00:00 AM
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E
Supervisor - Attest
  • EFPR Group, LLP
  • Rochester, NY
  • Benefits & Perks: With EFPR's 2080 Annual Hours Policy for Accounting professionals, EFPR continues to be leader in the ...
  • 6/18/2024 12:00:00 AM
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About Rochester, New York

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Advocate jobs
$49,540 to $66,479
Rochester, New York area prices
were up 1.5% from a year ago
View detail

What does a Client Advocate do?

Client Advocate
Assists clients in the application process for Covered California, Medi-Cal, Healthy Families, Patient Assistance Program (PAP), Kaiser Permanente Child Health Program (KPCHP), and County Medical Services Program (CMSP).
December 21, 2022
Manages white glove and VIP accounts, by providing proactive client support with the goal of developing a trusted advisor relationship.
January 08, 2023
Develop strong relationships with key customers allowing you to develop and drive expansion business with existing clients and/or identify areas of improvement to meet their needs.
January 16, 2023
Attending client quarterly and annual meetings, obtaining information pertinent to the client's services and ensuring that reports, meeting notes and other documentation are completed in a timely manner and disseminated appropriately.
February 09, 2023
Completes intake procedures for each client, and arranges for immediate needs of client/family.
February 21, 2023
Demonstrate general knowledge of agency carriers, carrier/broker marketplace and underwriting in order to coordinate with insurance companies to address client issues and solve client problems.
April 21, 2023
Provide supportive services on a weekly basis, or more often as needed, to clients in the form of advocacy, counseling, budgeting and housing assistance, safety planning, and short and long-range goal planning.
May 09, 2023
Actively participate both in obtaining and maintaining Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation by timely assistance with all requests, training and adhering to Policies and Procedures.
May 09, 2023