Client Experience Specialist jobs in the United States
Recently Added Client Experience Specialist jobs
Client Experience Specialist
- 353 CGPCS CG Private Client Svc
-
Los Angeles, CA
FULL_TIME
- “I can succeed as the Client Experience Specialist at Capital Group.” As the Client Experience Specialist for Capital Group Private Client Services (PCS), you will play an important role in executing marketing, analytics, and digital strategies. Your key focus will be centered around creating and delivering digital journeys that provide impeccable experiences for high-net worth clients and prospects, which are a strategic and important focus for PCS. While working under the supervision of the Client Experience Manager, you will operate and optimize marketing channels, digital experiences and drive better business outcomes through the application of analytics. In this role you will have opportunities to help drive strategy and influence direction of these programs. In our highly collaborative environment, you will work closely with partners in sales, service, market research and analytics, digital, IT, marketing channel teams, and agencies. You will develop a broad and deep understanding of the business landscape, our current and prospective clients, and the competition, which will position them to make high impact contributions. Primary responsibilities/essential functions: Executes marketing channel strategies, builds capabilities that deliver digital experiences and ensures best practices are followed. Runs day-to-day marketing channel operations and develops subject matter expertise. Runs and optimizes lead generation campaigns and evolves best practices. Implements digital experiences across channels (web, mobile app, investor portal, events, print, paid media, sales, and service integration, etc.). Contributes to channel level strategies to better engage clients and prospects. Provides thoughtful, creative, and innovative marketing ideas to marketing team and partners. Tests, measures, and analyzes audience performance data to evolve and iterate client journey plans based on data-first hypothesis and research. Implements hypothesis/tests/iterations of framework across our marketing channels and digital experiences. Drives channel optimization with data and analytics to meet and exceed KPI targets. Develops holistic and deep understanding of assigned population behaviors, segmentation, and profiling to implement highly targeted, high converting experiences. Develops reporting and regularly shares out key metrics to monitor user experience and marketing effectiveness across the organization. “I am the person Capital Group is looking for.” You have a minimum of 5 years’ experience in marketing execution, digital channels (owned/earned/non-owned, paid, etc.). You have direct knowledge and hands on experience in performance marketing, digital lead generation campaigns, and user journey development. You have knowledge/experience in marketing automation and other marketing technology/platforms, content & customer relationship management systems, analytics and/or tech stack architecture (e.g., SalesForce, Eloqua, Adobe Experience Manager, Adobe Analytics, and social media platforms). You have a strong desire to learn and apply data analysis. You have a keen ability to navigate organizational complexity, collaboration, leading workstreams, building/maintaining relationships, gaining trust, and influencing direct teams. You possess a business acumen and understanding of marketing strategy and technology. You can demonstrate initiative by identifying issues and recommending solutions. You’re effective in leading/facilitating a variety of meetings and building rapport with internal/external contacts. You possess a creative mindset and can think outside of the box is highly preferred. You have knowledge/experience in Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro) is preferred. San Francisco Base Salary Range: $113,278-$181,245 New York Base Salary Range: $108,915-$174,264 Los Angeles Base Salary Range: $102,722-$164,355 Atlanta Base Salary Range: $90,676-$145,082 Chicago Base Salary Range: $95,742-$153,187 In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings. You can learn more about our compensation and benefits here. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. Capital Group is one of the largest and most trusted financial companies in the world, with the goal of improving people's lives through successful investing. Our shared values of integrity, client focus, long-term view, diverse perspectives and community inspire our associates every day. A career at Capital Group means having countless opportunities to explore, grow and succeed. Learn more about compensation & retirement Learn more about our benefits Learn more about our hybrid schedule Learn more about our DE&I efforts
- 1 Month Ago
Client Onboarding Specialist - Associate
- JPMC Candidate Experience page
-
Charlotte, NC
FULL_TIME
- Own our Client’s Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world. As a Clie...
- 16 Days Ago
Client Account Services Specialist
- DTCC Candidate Experience Site
-
Jersey, NJ
FULL_TIME
- Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, w...
- Just Posted
Client Account Services Specialist
- DTCC Candidate Experience Site
-
Jersey, NJ
FULL_TIME
- Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, w...
- 2 Days Ago
Client Onboarding Specialist Associate
- JPMC Candidate Experience page
-
Plano, TX
FULL_TIME
- Own our Client’s Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world. As a Comm...
- 4 Days Ago
Client Onboarding Specialist Associate
- JPMC Candidate Experience page
-
Charlotte, NC
FULL_TIME
- CB Client Onboarding - Onboarding Associate 602 Formal Job Description Own our Client’s Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product imple...
- 14 Days Ago
Client Experience Specialist jobs at Popular Companies
Customer Experience Lead - Remote
- KBS
-
Columbus, OH
- Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our customer service team as a Cust...
- 4/26/2024 12:00:00 AM
Client Operations Associate
- River
-
Columbus, OH
- At River, we are committed to building financial solutions that power a transparent and efficient global economic system...
- 4/26/2024 12:00:00 AM
Client Experience Specialist
- Surge Staffing
-
Columbus, OH
- Job Description Job Description Job Title: Client Experience Specialist Location: Surge Staffing Headquarters Position T...
- 4/24/2024 12:00:00 AM
Office Manager/Customer Service
- E V Bishoff Company
-
Columbus, OH
- The Office Manager is responsible for the smooth and efficient operation of the construction and maintenance scheduling ...
- 4/24/2024 12:00:00 AM
GUEST SERVICE ASSOCIATE - Store 632
- United Dairy Farmers
-
Columbus, OH
- Position Title: Guest Services Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may ...
- 4/23/2024 12:00:00 AM
Director, Global Customer Experience
- Quayaustralia
-
Columbus, OH
- **Director, Global Customer Experience** **Operations | Columbus, OH | Full Time** Job Description **POSITION TITLE:** D...
- 4/23/2024 12:00:00 AM
Innovation Analyst
- BakerHostetler
-
Columbus, OH
- Our Practice Services department has an exciting remote opportunityin the Washington D.C., Dallas, or Columbus offices f...
- 4/22/2024 12:00:00 AM
Store Customer Service Specialist (Bilingual Preferred - Spanish & English)
- Sherwin-Williams
-
Columbus, OH
- This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
- 4/1/2024 12:00:00 AM
Income Estimation for Client Experience Specialist jobs
$50,259 to $60,602