Job Responsibilities and Requirements
including managing the day-to-day administrative functions. Accountable for the day-to-day service experience of his / her assigned book of business.
Administrative
Works with Marketing on preparation of all client-facing collaterals such as training materials, highlight sheets, etc.
Supports Client and Broker reporting requests (eServices, Datamart).
Coordinates RSO staffing resources for onsite enrollment activities, as needed during peak season.
Works closely with Manager of National Accounts on critical projects that work to enhance operating efficiency.
Maintains client contact sheets and is responsible for managing the contact sheet repository.
Client Support
Provides client service, support and advocacy with functional areas as required (i.e., facilitation of support and / or appropriate triage of inquiries and issues including, billing, contracts, etc.).
Conducts routine troubleshooting & supports general functions from implementation through termination of cases.
Facilitates eServices new user access and troubleshoots user issues.
Provides RSL web based training.
Supports brokers on Schedule A and Schedule C requests.
Required Knowledge, Skills, Abilities and / or Related Experience
Bachelor’s Degree strongly preferred.
Minimum of 1-2 years of group insurance preferred.
Experience in a client-facing role.
Group Life and Health License(s) preferred.
Ability to manage multiple priorities and reprioritize as needed.
Strong organizational skills in a deadline driven environment.
Strong analytical and problem solving skills.
Strong written / verbal communication and customer diplomacy skills and the ability to influence all levels of management.
Expertise in using basic Microsoft Office applications, including PowerPoint, Excel and Word
Ability to become proficient on all relevant RSL & Matrix internal applications, including but not limited to PACS, Vue, eServices, Datamart, etc.
Ability to Travel : None
Hiring Range : $23.43 - $29.29 Hourly*The hiring range listed in this posting represents the expected hiring range for work performed in the primary location (Philadelphia, PA).
If this role is eligible for remote work, or will report to a different office than the one listed above, the hiring range may differ.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential.
And we can’t do this without our most important asset you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits :
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation.
We assure you that your opportunity for employment depends solely on your qualifications.
LI-Hybrid #LI-AS1
Last updated : 2024-05-10
Clear All
0 Client Service Associate jobs found in Scarborough, ME area