Client Service Associate jobs in Waterport, NY

Summary

Additionally, you will work in tandem with the appropriate Vice Presidents and be responsible for high-level client and consultant communication, coordination, and relationship building.

You will report to the Advisory Services Supervisor.

Responsibilities

CLIENT AND CONSULTANT SERVICING

• Serve as a primary contact for Taft-Hartley & Institutional clients, consultants and the Taft-Hartley & Institutional Sales Team
• Develop comprehensive knowledge of all products sold and serviced through the Taft-Hartley & Institutional Sales Team
• Coordinate and prepare materials for client performance review meetings. This includes managing deadlines, requesting required materials, assembly, critical review and delivery to client or Consultant
• Manage the processing of new account documents including notification to all appropriate parties, distribution of documents, and following up on status with operations, client and Consultant.
• Initiate investment objective changes, cancellations, cash flows, and other client directives, ensuring all necessary criteria are gathered for the completion of the activity at every stage and across functional areas
• Ensure data and fulfillment requests are addressed timely and accurately
• Perform critical review and distribution of incoming correspondence (i.e., trading directives and actionable items)
• Research and provide resolution to problems or issues raised by clients and Consultants. Resolution may require escalation to Client Services Supervisor or verbal or written correspondence
• Compile special client and consultant reporting on a monthly, quarterly, or as needed basis
• Monitor registration and compliance requirements

CUSTOM CONTRACT COORDINATION :

Coordinate and initiate the non-standard client contract review process with relevant internal and external contributors and stakeholders.

Escalate items of concern as they arise

• Create and maintain legal responses and their implementation
• Monitor and manage various special notification requirements contained in client contracts

ADDITIONAL RESPONSIBILITIES

• Participating as backup up in team coverage
• Serve as a resource with regards to firm initiatives and projects as assigned
• Review and compile FAS 157 reports as requested
• Coordinate response and materials for client audit and 5500 reporting requests

Qualifications

• Bachelor’s degree with an emphasis in finance, business, economics or pre-law preferred
• Preferred 3 years financial services industry experience
• Series 6 and 63 or equivalent preferred or targeted within 180 days of employment
• Analytical, numbers-focused thinker
• Excellent written and verbal communication skills
• Ability to work in a fast-paced customer service environment with a high attention to detail

Compensation : $60,000-65,000 expected base salary

Last updated : 2024-05-24