Client Technologies Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. Being a Client Technologies Technician may require a bachelor's degree or its equivalent. Typically reports to a supervisor. To be a Client Technologies Technician typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
- Maintains an organization's computer systems' workflows and is responsible for the upkeep, configuration, and reliable operation of computer systems, including fixing network issues along with updating equipment and software - Provide technical support in the management of networks, software, hardware, configurations, and architectures - Troubleshoots moderately complex system hardware and software issues - Trains end users on the proper use of hardware and software - Performs software installations and upgrades to operating systems and layered software packages - Monitors and tunes systems to achieve optimum performance levels - Ensures workstation/server data integrity by implementing standard software and hardware solutions - Ensure data/media recoverability by following a schedule of system backups and database archive operations - Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines - Ensures that performance and security of computers meet the needs of network users - May evaluate existing systems and assist with planning long-term strategies - May coach and provide guidance to less-experienced professionals |