Clinic Receptionist is responsible for greeting and registering patients as they enter the admitting ward of a hospital or clinic. Provides phone, clerical, and data entry support including insurance verification. Being a Clinic Receptionist directs patients, visitors, and callers to appropriate parties and answers basic questions. Requires a high school diploma. Additionally, Clinic Receptionist typically reports to a supervisor or manager. The Clinic Receptionist possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Overview
Individual who acts as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests.
Responsibilities
Essential Duties and Responsibilities
Clerical
Epic Scheduling and Registration
Reviews and updates no-shows and cancellations for the day
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations
Quality - Follows policies and procedures, adapts to and manages changes in the environment, Demonstrates accuracy and thoroughness giving attention to details, Looks for ways to improve and promote quality, Applies feedback to improve performance, Manages time and prioritizes effectively to achieve organizational goals.
and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions, Exhibits objectivity and openness to others views;
Demonstrates a high level of participation and engagement in day-to-day work, Gives and welcomes feedback, Generates suggestions for improving work, Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources, Understands fiscal responsibility, Works within approved budget; Develops and implements cost saving measures, contributes to profits and revenue.
Education and Experience
High School diploma or equivalent
Previous medical reception or reception experience preferred.
Skills and Abilities
Understands and demonstrates Critical Moments of Service techniques and standards
Ensures reception and lobby areas are well maintained and clean
May be required to work flexible hours and overtime during peak hours.
Preforms all other duties as assigned.
May be responsible for working in alternate locations
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal and written communication skills.
Basic knowledge of Epic preferred.
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Medium work exerting 10 to 25 lbs. of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear.
The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision.
Prolonged sitting. Manual dexterity needed to operate telephone and keyboard.
Level of Supervision
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Last updated : 2024-04-27
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