Clinical Care Technician jobs in Washington, DC

Job Title: Program Director

Reports to: VP, Client Excellence

Location: Homebased, USA

Job Status: Full-time, Exempt

Job Summary:

Clinical Education Alliance (CEA) is a global leader in providing innovative and impactful healthcare education, insights and communications, empowering healthcare professionals with the tools and resources they need to stay current and improve patient outcomes. CEA sets the standard for professional development with its commitment to scientific rigor, innovative formats, sophisticated marketing to drive healthcare professional awareness, and engagement techniques grounded in adult learning principles. With its expansive reach across the healthcare team, CEA drives healthcare excellence across the care continuum.

The Director of Program Management is responsible for overseeing and guiding the Program Management team, which includes Senior Program Managers, Program Managers, and Program Coordinators. This leadership role ensures the efficient, timely, and high-quality delivery of programs across a substantial book of business.

The Director will play a crucial role in driving operational excellence, supporting revenue goals, and enhancing client satisfaction through best-in-class project management practices. Additionally, the Director of Program Management will work collaboratively across departments to optimize workflows and strengthen cross-functional alignment.

Job Responsibilities:

• Lead, mentor, and develop the Program Management team, setting clear goals and expectations for performance, quality, and efficiency.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Provide regular coaching and professional development opportunities, with a focus on project management best practices and client service.
• Oversee team performance to ensure projects are delivered on time, within scope, and within budget, meeting quality standards.
• Implement and refine standardized processes and tools to improve team efficiency and support seamless project execution.
• Track and report on project metrics, team utilization, and efficiency to drive continuous improvements and meet business goals.
• Manage the Program Management team’s book of business, ensuring alignment with revenue targets and proactive management of project budgets.
• Work closely with Finance and Account Management to accurately forecast project costs, manage billing, and track revenue.
• Proactively address financial risks within projects, including scope changes, budget overruns, and resource allocation adjustments.
• Ensure the consistent delivery of high-quality projects, adhering to client expectations and industry standards.
• Collaborate with Account Management to develop and implement strategies for enhancing client satisfaction and engagement.
• Establish and monitor quality assurance processes to reduce project risks and improve client outcomes.
• Partner with Account Management, Operations, and other departments to ensure strong alignment and communication on project goals, timelines, and resource needs.
• Lead efforts to strengthen cross-functional workflows, addressing bottlenecks and optimizing collaboration across departments.
• Participate in strategic planning discussions to identify opportunities for growth and innovation in Program Management.

Leadership

• Provide oversight, guidance, mentoring, and training to the team.
• Establish personal goals, objectives, and reporting aligned with key business strategies.
• Manage personnel matters, including performance reviews, approval of expense reports, and requests for time off.
• Ensuring the right people are in the right roles. Identifying and documenting developmental gaps and providing counseling, training and, if required, timely performance improvement plans.
• Creates and fosters a culture aligned with CEA’s core values (innovation, integrity, passion, and team).
• Provides leadership to the team, while fostering a culture of accountability, professional development, high-performance, team values, and ethical behavior.
• Manages assigned organization’s change initiatives by continuously assessing the need for change, championing change initiatives, and removing obstacles impeding constructive organizational change.
• Responsible for clarifying duties and responsibilities, overall talent management, and succession planning of team.
• Key initiatives, develop a proposal, budget and KPIs, and present to steering committee for approval.

CEA Core Values:

Innovation (creating, leading edge, unique)

• Promotes and supports the implementation of new ideas or strategies. Utilizes a flexible communication approach with the team; holds others accountable to execute new ideas/strategies and supports SOP practice.
• Requires minimal support for new strategies/concepts supports leadership with team onboarding of strategy/idea.

Passion (driven, focused)

• Encourages best practices within the organization to support our mission: improve patient lives

Integrity (credibility, fairness, quality, accuracy, trustworthiness)

• Consistently adapts style or approach to different situations; accepts feedback to make positive change; recognizes the need for leadership advice and uses inputs and expertise accordingly.
• Proactively communicates change, intentions, and resulting business impact with high transparency, broadly at all levels (internal and/or external) and stakeholders.
• Prioritizes effectively and maintains composure during challenging times
• Ensures accountability for achieving day-to-day activities while continually assessing gaps and empowering the team to adjust to meet the project/business needs
• Supports the team to deliver on time and within budget

Team (spirit of teamwork – individuals working together to attain a common goal)

• Consistently sets an example and encourages others to maintain calm and composure during challenging times with a focus on results; identifies problems and provides solution-based alternatives for the organization.
• Models a positive attitude and displays agility during times of change and ambiguity, remain positive in their efforts to support the business.
• Leads the identification of obstacles and works to remove them to achieve project and department goals
• Effectively engages in developmental discussion with team members; provides recognition as appropriate and specific and objective feedback to assist in achieving developmental goals.

Job Performance Measurements This position will be measured on:

• Revenue Targets (team)
• Programs Launched On-Time
• Net Revenue

Skills and Abilities:

• Proficiency in the use of Microsoft Office Suite applications, specifically Word, Excel, PowerPoint, Teams, and Outlook
• Proficient with Salesforce
• Strong interpersonal/networking skills
• Resourceful with an ability to solve problems creatively
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Ability to oversee staff and programs simultaneously
• Demonstrates strong presentation skills and ability to write succinct reports
• Ability to perform in a fast-paced work environment
• Demonstrates professional and effective communication with external and internal stakeholders
• Budget development experience
• Ability to travel and attend on-site and industry meetings, if required, at least four times a year

Education/Qualifications:

• Bachelor’s degree, preferably in science, communications, and/or business
• Previous account management experience, preferably in a medical communications agency setting (8 years)

Travel/Hours Requirements:

• Up to 25% of the time
• Domestic and international travel
• Position requires work outside of normal business hours including nights and weekends

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.

Clinical Education Alliance and its subsidiaries provide Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit factor.