Clinical Outcomes Analyst jobs in Albany, GA

DEPARTMENT: SYSTEMS APPLICATION MANAGEMENT

F ACILITY: Data Center

WORK TYPE: Full Time

S HIFT: Daytime

Plan, design, implement, maintain, and provides ongoing optimization and maintenance for Electronic Health Record (EHR) system and other related clinical applications. Participate and assist with workflow assessments, capture business needs, and analyze internal systems to determine functional requirements. Possess in-depth clinical application knowledge and experience. Work with limited supervision within cross-functional team and with end-users to achieve application integration to meet clinical business unit needs. Perform builds, upgrades, and system enhancements as needed with limited supervision. Manage applications through all phases of implementation. Deliver post-implementation training (if not covered by Clinical Informatics), troubleshooting, and maintenance. Uses expertise to create ways to share knowledge and continuously promote awareness of advancements in related technology that meets the need of the Enterprise. The Systems Analyst II utilizes their knowledge of clinical business practices/operations with knowledge of information systems to implement, maintain, and enhance Southwell applications.

* Acts with limited supervision from Clinical Applications Manager or assigned Systems Analyst III as a project lead on small to medium projects and conducts project discovery.

• Serves as project manager for small sized projects specifically for projects involving system optimization, new applications implementation, or major system issues/upgrades when needed.
• Facilitates meetings with staff and leadership level resources to address and resolve system issues.
• Provides recommendations for best practices or alternate solutions, reaching out to other organizations, community boards or peers for alternate solutions.
• Advises the appropriate stakeholders on the implications or availability of existing IT solutions that can be applied to a problem or need.
• Works with System Analysts III to help solve intermediate to complex problems.
• Identifies, analyzes, diagnoses, and resolves application performance issues and assists with root cause analysis identification, documentation, and reporting for critical incidents.
• Acts as liaison to the software vendors and other users of the software and is actively involved in software and/or functional user groups users.
• Works collaboratively with cross functional teams and business customers to analyze, diagnose, and implement process changes.
• Assists in the analysis of business needs, including cost versus benefits and workflow impacts, documents requirements and translates information gathered to functional, non-functional, and/or technical specifications.
• Assists with the development and coordination of project plans, test data, executes test plans, processes test results and supports deliverables.
• Prioritizes and addresses urgent tasks, demonstrates flexibility when priorities change.
• Monitors time and is responsible for completing tasks and deliverables within the given deadlines independently.
• Implements, with limited supervision, new systems, enhances and/or upgrades existing systems, system optimization, new feature/function implementation.
• Interviews customers, gathers requirements and workflow impacts, provides education on system functionality, and configuration of new tools to increase end user productivity within the application.
• Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
• Maintains standardized test scripts with system changes to keep test scripts current.
• Ensures system changes follow change management procedures and protocols.
• Updates management, customers, and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports
• Ensures ticketing SLA’s are met per protocol and apprises management when SLA’s are nearing violation and/or violated including the reason for violation.
• Receives, analyzes, troubleshoots and resolves routine, intermediate, and escalated requests via phone calls, emails and ManageEngine ticketing system.
• Identifies and resolves routine issues independently and intermediate to complex issues with limited assistance and supervision.
• Attends PMO training and begin utilizing PMO tools for assigned projects.
• Is responsible for organizational annual competencies as assigned by the organization and pertinent to their licensure and discipline.
• Completes training on assigned application(s) and prep for certification(s) as available.
• Attends peer interviewing classes and shadows System Analysts III in the peer interview process.
• Assists in the development of business cases with System Analyst III as assigned.
• Maintains clinical licensure as appropriate to their degree and discipline.
• Obtains certification(s) for assigned application(s) if available.
• Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.
• Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
• Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
• Volunteers/participates on hospital committees, functions, and department projects.
• Manages resources effectively.
• Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
• Makes good use of time so as to not create needless overtime.
  

* Bachelor's degree preferred

• A clinical license or certification is preferred.
• Three (3) years of software analysis experience preferred
• Strong understanding of healthcare business process and technology preferred
• Experience with Cerner Millennium preferred
• Works with minimum supervision
• Participation in on-call rotation is required.

* Physician Cerner Experience and Cardiology experience a plus.