Collections Specialist
REMOTE POSITIONS ARE AVAILABLE but you must be located in Western New York
Experienced collectors and those who want a new challenge please apply using the link below (may have to copy into browser):
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=31d4ecd5-b9ee-4939-bd4e-8d3a863b51a9&ccId=19000101_000001&type=JS&lang=en_US&selectedMenuKey=CareerCenter
THIS IS A FULL-TIME REMOTE opportunity in the WNY area! ACI is your employer of choice and have been in business for 38 years !
Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.
Requirements: Reliable, Strong Work Ethic, Great Attitude.
We're looking for motivated, hardworking individuals, We have direct from issuer, plenty of large balanced accounts, and we are a full service shop.
We have been open 38 years and we DO IT COMPLIANT!
We also offer benefits, time off, and 401K with Employer Match!!
Benefits:
Weekly day range:
JOB DESCRIPTION:
American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, self-motivated, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. This is a full-time, direct hire opportunity with American Coradius International serving large national banking clients.
The ideal candidate for this exciting work from home opportunity will demonstrate excellent communication and problem-solving skills. In this role, the Account Resolution Specialist should be disciplined/strongly self-motivated to take great care of the customers and resolve their needs.
POSITION SUMMARY: The Account Resolution Specialist will utilize various recovery strategies and methodologies, to contact consumers to negotiate payment within federal, state and client receivable guidelines and laws. All ACI associates pride themselves on conducting business with respect, integrity and an unwavering commitment to compliance and operational excellence. We place immeasurable value on our client partnerships and the manner in which we represent and protect their brands.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Qualification and Skill Requirements:
CONFIDENTIAL ACI PROPERTY
Display energy/endurance, stay on-task
Additional Requirements:
High School diploma or GED
At least 6 months previous experience in the financial service industry, customer service, sales, ora related role (preferred)
Basic computer and keyboard skills
Knowledge of client application system (after training)
Must pass client clearance requirements, up to and including background checks and drug tests
Knowledge and use of the phone system (after training)
Ability to meet client scheduling requirements:
Full time, 37.5 or 40 hour per week position
A combination of day and evening shifts, (see specific schedule acknowledgement form)
Physical / Mental Requirements:
Home work space must be quiet and distraction free.
Must have reliable internet connection ability to connect company provided equipment to a router.
Must be able to work with IT representatives to troubleshoot connectivity issues.
Sedentary position requiring sitting 80% of the time
Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)
Ability to speak proper English grammar and use proper telephone etiquette
Ability to hear
Simple/light grasping required of both hands 80% of the time
Typical noise level for work environment (moderate noise)
Close vision required (clear vision on 15 inch or larger computer monitors)
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirement.
Job Type: Full-time
Pay: $16.00 - $17.50 per hour
Expected hours: No less than 37.5 per week
Benefits:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Buffalo, NY 14228
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