Commercial Relationship Manager jobs in the United States

About the Role:

The IT BRM will liaise between IT and the business to help understand their technology needs. You will work with a department, developing deep institutional knowledge and helping map requirements and processes to IT architecture.

You will help prioritize tech-enabled projects, ensuring return on investment is realized and is aligned with the Association's Strategy. You will report to the Sr. Manager - IT Business Relationship Management.

Role Requirements:

• Guide communication between IT and internal groups to understand their technology needs and issues.
• Obtain an understanding of relevant business area(s) to recommend solutions and build high-quality requirements.
• Be a lead for strategic IT programs for the department.
• Establish a communication methodology for efficient organizational communication.
• Create artifacts, including business case documentation, scope documentation, and process flow.
• Use techniques to understand requirements, such as interviews, workshops, surveys, site visits, and storyboards.
• Shape requirements by making recommendations and suggesting alternatives to proposed solutions
• Support delivery teams as they develop, test, and deploy solutions.
• Lead small projects to assisting other project managers on larger more complex projects.
• Promote a collaborative team environment and provide mentorship to junior level analysts.
• Address vendor and client complaints respectfully and promptly and demonstrate the value of IT services and capabilities.

You Have:

• Bachelor's degree (or equivalent years of experience).
• 3 years of experience in business analysis.
• Business analysis certification or similar
• Professional certification in project management with experience in "waterfall" and "agile" methodologies preferred