Commercial Relationship Manager jobs in Ogden, UT

About Us:

At Feller & Wendt, LLC, we are a leading personal injury law firm serving the Layton, Utah community. Our firm is dedicated to providing compassionate and high-quality legal representation to individuals who have been affected by accidents, negligence, or wrongdoing. We take pride in our client-first approach, ensuring every client receives the attention and support they deserve throughout their legal journey.

We are seeking an experienced Client Relationship Manager to join our team, responsible for maintaining excellent relationships with our clients and referral partners to ensure a seamless, supportive experience from start to finish.

Key Responsibilities:

- Client Communication & Support:

Serve as one of the points of contact for clients, occasionally providing regular updates on case status and addressing any questions or concerns in a timely and professional manner.

- Client Onboarding:

Guide new clients through the onboarding process, collecting necessary documents, explaining legal procedures, and making sure they feel comfortable and informed about the process ahead.

- Case Management Assistance:

Collaborate with attorneys and legal staff to ensure smooth case progression by managing client-related tasks, including scheduling appointments, updating records, and ensuring deadlines are met.

- Client Retention & Satisfaction:

Foster and maintain strong relationships with clients throughout their case, consistently ensuring satisfaction and proactively addressing any potential concerns.

- Conflict Resolution:

Address and resolve client concerns, questions, or issues, ensuring a positive client experience even during challenging circumstances.

- Referral Source Management:

Build, nurture, and maintain professional relationships with referral sources, including medical providers, chiropractors, insurance agents, and other law firms. Serve as the main liaison for referral partners to strengthen collaboration and mutual success.

- Referral Tracking & Reporting:

Track and follow up on referred clients, ensuring quality service and maintaining a positive relationship with referral sources. Regularly report on the success of referral relationships and identify new partnership opportunities.

- Networking & Outreach:

Represent Feller & Wendt at local community events, legal forums, and other networking opportunities to cultivate and expand referral relationships in our four locations and beyond.

- Client Feedback:

Solicit, document, and analyze client feedback to identify areas for improvement and contribute to the firm's ongoing development of client service strategies.

Required Skills & Qualifications:

- Experience:

3 years of experience in a client-facing role, preferably within a professional services environment. Experience managing referral relationships is highly desirable.

- Communication:

Excellent verbal and written communication skills with the ability to convey legal information clearly and empathetically.

- Organization:

Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.

- Problem-Solving:

Ability to address potential issues proactively and resolve conflicts with professionalism and diplomacy.

- Empathy & Understanding:

A commitment to providing exceptional support to clients, especially during stressful and difficult times.

- Technology Proficiency:

Familiarity with case management software and proficiency in Microsoft Office Suite.

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Preferred Qualifications:

- Prior experience in a personal injury law firm

- Bilingual (English/Spanish) is a plus

- Experience with CRM (Customer Relationship Management) systems

- Proven track record in managing referral relationships in a professional services environment

Why Join Us?

- Competitive salary and incentives

- Comprehensive benefits package (including health, dental, vision, and 401k)

- Opportunities for professional development

- Collaborative and supportive work environment

How to Apply:

Please submit your resume and a brief cover letter explaining why you are a great fit for this position to ashley@fellerwendt.com.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Application Question(s):

• Why would you most likely use the "freeze panes" feature in Microsoft Excel?

A. To keep a header row visible while scrolling
B. To freeze certain cells to prevent formulas from breaking
C. To restrict access to certain rows
D. To restrict the formatting of certain cells for sharing data clearly

• Your office keeps scanned copies of daily access logs and is required to maintain them for five years.

What is the best naming convention to keep them all sorted sequentially?
A. YYYYMMDD
B. MMDDYYYY
C. DDYYYYMM
D. MMYYYYDD
E. DDMMYYYY
F. YYYYDDMM

Ability to Commute:

• Layton, UT 84040 (Preferred)

Ability to Relocate:

• Layton, UT 84040: Relocate before starting work (Preferred)

Work Location: In person