Community Director - Web jobs in the United States

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

AmericanExpress.com is a critical digital channel for customers to enroll in American Express products, take advantage of the benefits of membership, stay in touch with the company and self-service through a multitude of products and applications.

The experiences we provide through the MYCA Web application play a key differentiating role for increasing the customer satisfaction, deepening the customer engagement and grow the revenue for the company. Our mission is to be essential in our customers’ digital lives by providing value, convenience, and delight.

The Web Financial Technology team is looking for a strong, dynamic leader who can help shape our Technology and Product roadmap. You will be leading a global domain focusing on development responsibilities, which has direct impact on top customer journeys, company’s revenue generation and making a meaningful impact on digital customer experience.

If you have the talent and desire to develop innovative products and services at a rapid pace, work as part of a customer centric organization, serving our customers seamlessly across the globe through various channels, join our team!

Key Responsibilities

• Build strong teams with a focus on technology and develop a safe team space where every team member has a strong sense of belonging and is passionate to achieve collective team objectives.
• Build/Maintain strong, proactive relationships with our Amex Business, product, and Technology partners.
• Establish Strong Working Relationship with Product Owners and technical teams across various organization.
• Hire/Retain/ Mentor Engineers and promote strong engineering culture / Best practices.
• Conduct performance assessments/ provide feedback and establish a feedback loop with Engineering team.
• Be a compelling storyteller with experience communicating complex technical concepts and ideas to engineers and non- engineers alike.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Accountable for driving roadmap and strategic direction within scope responsibilities
• Ensure alignment of Architecture, strategies, tools/methods with software architects and developers.
• Ability to adapt solutions to meet the broader needs of the portfolio.
• Provide thought leadership around best practices and new/emerging concepts.
• Be a Change Agent and challenge status quo while helping to drive the necessary changes.
  
  

Qualifications

• 10 years of large­scale software product engineering, technology delivery in a complex environment, with depth in user experience development.
• 5 years of experience in building Web applications.
• University Degree in Computer Science, Computer Science Engineering, or related field or equivalent experience.
• Hands-on coding experience in the following technology environment - React, Redux, Flux, Angular, NodeJS, GraphQL, REST based APIs, Java, Couchbase, MongoDB, Akamai, Adobe Experience Manager, Adobe Analytics, Google Analytics, Google Cloud Platform, AWS.
• Significant active Engineering experience in a complex environment and/or comparable experience.
• Successful Engineering and deployment of large-scale web products in an agile product development environment.
• Ability to lead a team and negotiate and influence strategic partners within the team and externally in the broader organization.
• Ability to build long term relationships across the organization.
• DevOps knowledge for highly available IT infrastructure
• Excellent oral and written communication skills with a demonstrated ability to influence technical and business audiences including those at the Executive leadership level.
• Proven ability to adapt to new technologies and learn quickly.
• Demonstrated experience coaching, mentoring, and developing technical professionals.
  
  

Salary Range: $170,000.00 to $255,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Benefits

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.