Configuration Analysis Supervisor supervises the coordination and administration of configuration management activities. Monitors released engineering change data to ensure adherence to configuration management procedures and policies. Being a Configuration Analysis Supervisor reviews change documentation so that only approved and validated changes are incorporated into product documents and related software. Acts as an advisor to the configuration analysis team regarding projects, tasks, and operations. Additionally, Configuration Analysis Supervisor typically requires a bachelor's degree. Typically reports to a manager. The Configuration Analysis Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Configuration Analysis Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
MCPc is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPc has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions, IT Asset Management, and IT Asset Disposition. MCPc has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPc has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPc also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.
Core Values
Principle
Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes
Quality
Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable
Respect
We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.
Advancement
MCPc offers employees opportunities to enhance their skills and grow as people (career pathing for example).
Innovation
MCPc Pioneers new approaches to technology management by measuring and quantifying the value of our services.
Community Commitment
We engage with organizations that address educational, cultural, and social needs. We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve.
Benefits & Appreciation
The Configuration Technician is responsible for performing the pre-configuration of equipment (medium complexity configurations) prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions (written work instructions and quality control documents) in support of ongoing or new customer business. IT devices include PCs, tablets, printers, etc.
Responsibilities:
Follow specific written work instructions to provision, configure, and repair IT devices and otherwise prepare the device for deployment based on customer requirements.
Key Outcomes of the Position:
Physical Requirements:
The Configuration Technician position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.
Skills and Attributes Required:
Qualifications:
The physical requirements of this job include frequent sitting with regular stooping/crouching walking, standing, pushing/pulling, carrying, lifting up to 60lbs., grasping, reaching, and clarity of vision. The mental requirements of the job include general intelligence, motor coordination skills, coordination of the hands, eyes and feet, verbal intelligence, and number intelligence. The workplace environmental conditions are typically that of a temperature controlled and clean office setting. Regular driving to other office or customer locations may be required.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
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