Consumer Loan Collection Manager jobs in Winston Salem, NC

Summary   

The District Collection Manager has overall responsibility for the prompt and efficient collection of all credit sales for each of the branch offices within the district.  Emphasis is placed on increasing the timeliness of payments and reducing the Days Sales Outstanding (DSO) for the company.  The position is responsible for minimizing bad debts and collection costs while allowing for maximum collectible sales potential.  Customer concerns and service issues are monitored and resolved through close communication with branch managers, sales staff, and project managers.  

Essential Functions  

• Perform direct collections for the Florida, Georgia, Texas, and West (CA, WA, ID, UT) Districts.
• Maintain oversight for divisions within the Florida, GA, TX, and Western districts.
• Establishes credit limits on customer accounts and conducts regular reviews for continued creditworthiness.
• Adjust limits as needed to account for payment trend changes or committed contracts.
• Assures correct tax rates are assigned and proper documentation received for customers claiming tax exempt status.
• Secondary signature authority for company regarding lien releases.
• Reviews AR aging and collection reports to ascertain status of collections and balances outstanding.
• Intervenes in collection of difficult accounts to resolve issues.  Makes collection calls to customers where appropriate.
• Performs account reconciliations and research problem issues to clear up delinquent balances.
• Authorizes accounts to be placed on hold; sends demand letters.
• Ensures proper tracking of customer service issues and coordinates monthly meetings with sales and branch personnel.
• Meet in-person with branch personnel no less that twice per year.
• Handles customer complaints by resolving issues where possible.  Follows up to ensure that credits are written promptly where appropriate.
• Minimizes bad debt loss by monitoring past due situations and filing timely liens, bond claims or other methods of collection.
• Coordinates efforts of collection attorneys where needed with Director of Credit
• Responds to audit requests as needed.
• Maintain litigation listing to update Director of Credit monthly.
• Works closely and cordially with other associates in the accounting/finance section, sales, project management, or other functions to assure high levels of customer service and internal efficiency – performs other duties as assigned by management

Minimum Qualifications  

• 4-year degree required or minimum 5 years of experience with credit extension and collection issues, preferably in a construction environment.
• Strong mathematical, analytical, and accounting skills.
• Ability to travel to other Cook and Boardman locations.

Knowledge, Skills, and Abilities   

• Strong leadership and positive interpersonal skills.
• Must have excellent verbal and written communication skills.
• Ability to interpret complex legal documents.
• Requires understanding and comprehension of lien laws and bonding requirements.
• Experience in automating processes within a credit department.
• Computer literacy in Microsoft Office products and other software for a transaction-based system (Comsense or similar)

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear.   

Work Environment  

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware.  #LI-Hybrid 

Qualification Requirements   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.