Consumer Loan Collection/Recovery Manager jobs in La Crosse, WI

Are you passionate about helping people achieve their financial dreams? Do you have a knack for numbers and a talent for providing exceptional customer service, internally and externally? Are you a detail-oriented, highly organized individual? Do you thrive in a fast-paced work environment? If you answered yes, then we want YOU to be the next dedicated Full Time Consumer Loan Processer to join our dynamic team at the Onalaska Operations Center!

Key Responsibilities:

• Perform all aspects of direct consumer loan processing, including the processing and funding of high priority loans within promised timeframes.
• Monitor LOS system queues to draft all types of direct consumer loan documents for completion.
• Process, fund and disburse all new direct consumer loans.
• End-of-day closing procedures, which includes balancing the national branch and securing checks and confidential data in the vault.
• Catch and fix errors on loan applications, problem solve, resolve issues, and provide mentoring to co-workers as needed.
• Provide assistance and backup to all other consumer lending personnel, as needed.
• Build and maintain solid and positive professional relationships with sales, underwriting, processing, and closing staff.

What’s required:

• Qualified candidates will be required to have a High School diploma, GED or HSED and one (1) month to one (1) year of similar or related experience. Consumer Loan Processors have a solid understanding of credit union policies, systems, documents, NCUA regulations, and other laws pertaining to consumer lending. The ability to make sound decisions and solve difficult problems effectively with a proven ability to prioritize, multi-task, and work independently to meet strict deadlines is a must.
• This position it full time, 40-hours a week Monday through Friday between the operating hours of 8:00 a.m. and 5:30 p.m. and an occasional Saturday from 8:00 a.m. to Noon. The Consumer Loan Processor position is located at the Operations Center, in Onalaska WI, however, work from home / remote work opportunities are available after 3-6 months of employment once successfully completing all position-specific training and demonstration of consistent and satisfactory work performance.

Pay and Benefits:

• Competitive starting rate of $17.00/hour, depending on experience.
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why you’ll love working at Altra:

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities – job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work® certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it’s where YOU belong!