Consumer Loan Collection/Recovery Rep. jobs in Hartford, CT

Introduction

The State of Connecticut, Department of Consumer Protection is now seeking suitable agency employees to fill the position of Secretary 2 in Hartford, CT. Continue To Enjoy: Continue to work for a Forbes top company -�‘Forbes’:�State of Connecticut Ranked One of the Best Employers of 2023�- State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule A competitive starting salary A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with�comprehensive benefit offerings Generous paid time off Retirement plan options A culture that encourages�work-life balance State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service.� Click�here�for more information. Position Highlights: Full-time, 40 hours per week Monday through Friday� Hybrid position (combination of telework and in office) Location: 450 Columbus Blvd in Hartford, CT Job Responsibilities:�� Take direction from the director and program manager within the division; Coordinate and process division purchasing;� Coordinate and record supply levels and deliveries as needed;� Coordinate and maintain division attendance records;� Respond to division inquiries including license history requests, freedom of information, license list request;� Assist in maintaining division application files and record retention;� Coordinate background checks related to license applications;� Provide reports and rosters to interested parties on behalf of the director;� Assist in day to day operation of the division when needed; Other duties as required The Licensing Division receives over 35,000 new applications and 205,000 renewals annually, the selected candidate would assist the director in various tasks to ensure all necessary requirements are met at the time of application. Although this position will assist the director, tasks related to the processing of various license types will be assigned.� This position will support the needs of the division related to the daily operation, reporting needs and requests for information. The selected candidate will need to be organized and familiar with divisional processes in addition to software functionality. DCP Information: The mission of the State of Connecticut, Department of Consumer Protection (DCP) is to promote a fair and equitable marketplace and to ensure safe products and services for consumers. The department is comprised of several divisions, each of which oversees the different industries that it regulates.�

Selection Plan

To Apply: In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening.� You must specify your qualifications on your application. In order to comply with�Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. Please ensure that your application is complete before submitting it. Applicants will be unable to make revisions once their application is submitted into the JobAps system. Applicants who submit and subsequently withdraw their application will not be able to resubmit for the same posting. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period.� It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception.� Requests should be made to�DAS.SHRM@ct.gov. For Assistance In Applying: Please�read�or�watch�our Applicant Tips on How to Apply! Important Next Step Information for After You Apply: Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position.� These documents may include:� a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. The immediate vacancies are listed above, however, applications to this recruitment may be used for future vacancies in this job class. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at�www.ct.gov/ethics Connect With Us: Due to the large volume of applications received, the State of Connecticut is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Hayley Newhouse at�Hayley.Newhouse@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing a full range of secretarial support functions requiring an understanding of organizational policies and procedures.

EXAMPLES OF DUTIES

Performs a variety of secretarial duties as described in the following areas: TYPING: Using computers, tablets, and other electronic equipment, formats and types a full range of correspondence, reports, bills, drafts, etc. from rough draft, transcription, dictated notes, etc.; Proofreads for content; Edits using knowledge of grammar, punctuation and spelling. FILING: Designs office filing systems; Organizes and maintains files (including confidential files); Maintains, updates and reviews reference materials and manuals. CORRESPONDENCE: Composes complex letters and/or memoranda, etc. (e.g., explaining department�practices/policies) for own or supervisor's signature. REPORT WRITING: Compiles information from a variety of sources and prepares narrative or statistical�reports, exercising judgment in the selection of items to be included. INTERPERSONAL: Greets and directs visitors; Answers phones and screens incoming calls; Provides advice to callers regarding policy and procedures (e.g., citing a regulation to�solve a specific problem); Coordinates with others both within and outside of the organization on a variety of non-routine matters. PROCESSING: Screens letters, memos, reports and other materials to determine action required; May make recommendations to the supervisor. SECRETARY: Arranges and coordinates meetings (including space and equipment); Researches, assembles and coordinates meeting materials (e.g., charts, graphs,�reports); Writes minutes of meetings, lectures, conferences, etc. from rough draft; Takes notes and/or meeting�minutes; Prepares expense accounts; Makes travel arrangements. OFFICE MANAGEMENT: Maintains an inventory of supplies and equipment; Orders supplies when necessary; Completes, processes and maintains paperwork for purchasing (e.g., orders,�requisitions, invoices, etc.); Maintains time and attendance records; Assists in preparing and monitoring the office budget (e.g., compiles figures, reviews�statistical reports, verifies expense items); Designs and initiates new forms and procedures to facilitate workflow; Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of office systems and procedures; proper grammar, punctuation and spelling; Knowledge of business communications; department's/unit's policies and procedures; business math; Skills; interpersonal skills; oral and written communication skills; Ability to schedule and prioritize office workflow; operate office equipment which includes computers, tablets, and other�electronic equipment; operate office suite software; take notes (shorthand, speedwriting or other method acceptable to the supervisor).

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of experience above the routine clerk level in office support or secretarial work.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been as a Secretary 1 or its equivalent.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training in the secretarial sciences may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

Experience reviewing, processing, and administering DCP credentials Experience providing secretarial support to an executive, manager, or unit, including maintaining priorities and tasks in a deadline-driven environment Experience system functionality within eLicense� Experience with the liquor brand registration process Experience with Microsoft Office Suite including Word, Excel and Powerpoint

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.