Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
POSITION TITLE: Loan Clerk
REPORTS TO: AVP of Consumer Lending
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE 7: $16.58 - $20.72 Targeted Hourly Rate
*This position works on-site. Remote work is not available at this time.
JOB SUMMARY:
This employee is responsible for the maintenance of the files for the Credit Union. The duties include but are not limited to filing microfiche, photocopying, and typing folder labels.
All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.
Duties/Responsibilities:
Accurately sort and file all member information.
Assist and back up to the Title Clerk.
Type folders with name and account number for all new member loan accounts
Obtain copies of statements per members' request.
File all loan folders pulled throughout the day.
Ensure that the archive records are properly stored and easily accessible.
Ensure that all records are current.
Check and maintain regular supplies and notify Supervisor of need to replenish supplies.
Photocopy and archive electronic documents.
Assist in relieving reception/telephone operator.
Accurately perform loan account maintenance as requested by staff.
Understand compliance issues & attends training as they relate to Loan Clerk, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act.
Performs all other assigned duties.
Required Skills/Abilities:
Excellent verbal and written communication skills are necessary
Strong attention to detail
Must me a self-starter and be able to work independently
Must be able to adapt to change
Patience, tact, enthusiasm, and positive attitude toward the staff, Members and general public.
Education/Experience:
General Requirements:
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.
State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.
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