Contact Center Director jobs in Layton, UT
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
- USU Credit Union
-
Logan, UT
FULL_TIME
-
Part-time (25 Hours)
WHO WE ARE
Goldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho.
Our employees earn a guaranteed base wage, annual bonus and a generous incentive / commission schedule. We provide outstanding benefits, including :
- Paid time-off (we pay you to take 22 days off!)
- Tuition reimbursement (we pay for your tuition cost, up to the IRS maximum!)
- Retirement (we pay 100% of your pension and match your 401K!)
- And many, many more
If what we offer interests you and you are committed to being part of an extraordinary team, apply now! We’d love to create a mutually beneficial partnership!
WHAT WE LOOK FOR
Key Competencies
- Strong ability to think critically and solve problems.
- Timely and meticulous attention to verbal and written communication.
- Devotion to earning and maintaining member trust.
- Attentiveness to professionalism in appearance and action.
WHAT YOU CAN EXPECT
Our Contact Center Specialists eagerly resolve inbound member calls regarding loans, payments, transfers, investment certificates, and new accounts.
Location, Schedule Availability & Salary Information
- Logan, Utah
- Flexible schedule Monday through Friday 8 : 00 AM 8 : 00 PM
- Rotating Saturdays 8 : 45 AM 4 : 00 PM
- Part-time, 25 hours per week
- $15.00 per hour, based on experience and performance Bonus Incentive
Essential Duties & Responsibilities
- Cultivate and effectively manage long-term, trusting relationships.
- Assist members over the phone with their account needs.
- Process transactions.
- Pair corresponding credit union products and services with members’ financial needs.
- Provide consistent member follow-up.
- Comply with all regulations as required by law.
- Actively participate in continuing education related to credit union career development.
Experience, Education & Certification
- High school diploma required
- Prior retail or consumer lending experience is preferred.
Last updated : 2024-04-23
- Just Posted
- Goldenwest Credit Union
-
Logan, UT
PART_TIME
- WHO WE AREGoldenwest Credit Union is a premier non-profit financial cooperative providing exceptional member service to our members in Utah and Idaho. Our employees earn a guaranteed base wage, annual...
- 1 Day Ago
- America First Credit Union
-
Roy, UT
OTHER
- ScheduleMon – Sat Flex Overview Pay Range: $14.50-$17.00 per hour Full-Time Flexable schedule:2 closing shifts a week 1 Saturday per 2 week period In-person training; Remote position AFTER training Th...
- 5 Days Ago
- Solis Mammography/ Washington Radiology
-
Brigham, UT
FULL_TIME
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the g...
- 14 Days Ago
- Ogden Regional Medical Center
-
Ogden, UT
FULL_TIME
- This position is incentive eligible. Introduction Do you have the career opportunities as a(an) Director of Pharmacy you want with your current employer? We have an exciting opportunity for you to joi...
- 8 Days Ago
- Ogden Regional Medical Center
-
Ogden, UT
FULL_TIME
- This position is incentive eligible. Introduction Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a(an) Director Women and Children Services with O...
- 18 Days Ago
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0 Contact Center Director jobs found in Layton, UT area
- American Freight
-
Ogden, UT
- The Sales Keyholder is responsible for providing front-line contact with the customer, while assisting in achieving the ...
- 4/26/2024 12:00:00 AM
- The Better Being Co.
-
Ogden, UT
- About Us At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the mos...
- 4/26/2024 12:00:00 AM
- Proclinical Staffing
-
Salt Lake City, UT
- Associate Director, Access & Reimbursement (Oncology) - Permanent - Remote Proclinical Staffing is seeking an Associate ...
- 4/25/2024 12:00:00 AM
- Solis Mammography
-
Salt Lake City, UT
- At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion ...
- 4/25/2024 12:00:00 AM
- The Better Being Co.
-
Ogden, UT
- About Us At Better Being we empower and inspire individuals to feel better and live healthier lives by providing the mos...
- 4/23/2024 12:00:00 AM
- BAE Systems
-
Hill Afb, UT
- **Job Description** BAE Systems is looking for qualified professionals to join our team for an exciting opportunity supp...
- 4/23/2024 12:00:00 AM
- University of Utah
-
Salt Lake City, UT
- Bookmark this Posting | Print Preview | Apply for this Job Posting Details The University of Utah, an AA/EO employer, en...
- 4/23/2024 12:00:00 AM
- University Of Utah
-
Salt Lake City, UT
- Bookmark this Posting | Print Preview | Apply for this JobPosting DetailsThe University of Utah, an AA/EO employer, enco...
- 4/22/2024 12:00:00 AM
About Layton, Utah
were up 2.3% from a year ago