Contact Center Director jobs in Modesto, CA
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
- Mercy Medical Center Merced
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MERCED, CA
FULL_TIME
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Overview
Mercy Medical Center a Dignity Health member has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus offering the latest in facility design and technology. Mercy also operates Outpatient Centers a Cancer Center and several rural clinics.Wherever you work throughout our system you will find faces of experience with dedication to high quality personalized care. Joining our 1300 employees 230 physicians and many volunteers you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.
ResponsibilitiesJob Description
Directs the provision of nursing care in a business unit while maintaining standards of patient care.
Key Responsibilities
- Responsible for the overall quality of care provided by the nursing personnel. Advises medical staff, department heads, and administrators in matters related to nursing service and strategies.
- Interprets policies and objectives of nursing service to staff and community groups.
- Monitors the operations of the nursing staff and ensures compliance with regulations on organizational and governmental standards and practices. Schedules staff and conducts employee performance reviews.
- Provides nursing care to patients on an as needed basis.
QualificationsMinimum Qualifications:
- Minimum of three (3) years of nursing experience and two (2) years of leadership experience.
- Bachelor's Degree in Nursing (e.g. BSN) or equivalent education and experience and Master's degree in nursing or other-related field (e.g., MSN/MBA/MHA).
- Registered Nursing License (RN) in state of practice, Basic Life Support (BLS), other credentials or modules may be required.
Please be advised that this location requires quarterly American Heart Association (AHA) Resuscitation Quality Improvement (RQI) competency certification post-hire. This ongoing competency is required through resources internal to the facility; outside RQI competency resources are not acceptable for CommonSpirit Health compliance requirements.
- 1 Month Ago
- Metro Assoc.
-
Modesto, CA
FULL_TIME
- Full-time Onsite Our Award Winning Client, a nationally recognized leader in the healthcare industry, is seeking a skilled Clinic Medical Director to join their dynamic team. This position offers full...
- 21 Days Ago
- Tuolumne Me Wuk Indian Health Center Inc.
-
Tuolumne, CA
OTHER
- Job Details Job Location: Tuolumne - Tuolumne, CA Position Type: Full Time Education Level: Graduate Degree Salary Range: $127,829.33 - $143,790.62 Salary Job Shift: Day Job Category: Executive Descri...
- 7 Days Ago
- Doctors Medical Center of Modesto
-
Modesto, CA
FULL_TIME
- Doctors Medical Center of Modesto Doctors Medical Center Modesto is a full-service, comprehensive health care facility, dedicated to providing the finest medical care for the community. From preventat...
- 6 Days Ago
- Doctors Medical Center of Modesto
-
Modesto, CA
FULL_TIME
- Doctors Medical Center of Modesto Doctors Medical Center Modesto is a full-service, comprehensive health care facility, dedicated to providing the finest medical care for the community. From preventat...
- 6 Days Ago
- Doctors Medical Center of Modesto
-
Modesto, CA
FULL_TIME
- Doctors Medical Center Modesto is a full-service, comprehensive health care facility, dedicated to providing the finest medical care for the community. From preventative and diagnostic services to exp...
- 15 Days Ago
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0 Contact Center Director jobs found in Modesto, CA area
- BBSI
-
Modesto, CA
- Our focus is business owners. Is yours? BBSI helps business owners focus on their business. We eliminate organizational ...
- 4/26/2024 12:00:00 AM
- San Joaquin County Office of Education
-
Stockton, CA
- About the Employer Educate, Innovate and Inspire! San Joaquin County Office of Education located in Stockton, CA is a re...
- 4/26/2024 12:00:00 AM
- Bbsi
-
Modesto, CA
- Our focus is business owners. Is yours? BBSI helps business owners focus on their business. We eliminate organizational ...
- 4/26/2024 12:00:00 AM
- Concentra
-
Modesto, CA
- $10,000 Sign on Bonus! Concentra is seeking a full time associate director of therapy operations. Our colleagues remain ...
- 4/26/2024 12:00:00 AM
- Hiring Now!
-
Modesto, CA
- OneStaff Medical is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Modesto, California. Job D...
- 4/26/2024 12:00:00 AM
- Clarks Financial Services
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Modesto, CA
- Why Work Here? Have your Life & Health insurance license, or willing to pass a test to earn it? Put it to work today, ge...
- 4/25/2024 12:00:00 AM
- City of Lathrop, CA
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Lathrop, CA
- Salary : $130,913.00 - $159,125.00 Annually Location : Lathrop, CA Job Type: Full-Time Job Number: 2400098 Department: P...
- 4/22/2024 12:00:00 AM
- Access Philanthropy
-
Merced, CA
- Senior Regional Director of Development - Southern California(Remote)University of California MercedJob ID67541LocationM...
- 4/22/2024 12:00:00 AM
About Modesto, California
were up 2.5% from a year ago