Contact Center Director jobs in Pasco, WA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Contact Center Director jobs

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Director, Center for Integrated Learning
  • Walla Walla Community College
  • Walla Walla, WA FULL_TIME
  • Job posting was updated on 2/22/24 with a new initial screening date for application review.

    Walla Walla Community College (WWCC) is seeking applicants for a Director, Center for Integrated Learning position at the Walla Walla campus. 
     
    At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. We have identified three core themes that describe the fundamental aspects of the College's mission by translating it into practice: Student Success, Strong Communities, and Resource Stewardship. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.
     
    General Description: 
     
    The mission of the Center for Integrated Learning (CIL) is to develop and enhance relevant, equitable, and innovative teaching and learning by ensuring opportunities for faculty and staff professional development in curriculum planning, course design and instruction, student engagement, and learning assessment within the framework of continuous improvement. The Director provides leadership, and supports the continuing development and implementation of academic assessment initiatives that systematically improve student learning outcomes achievement and academic program quality. This position is responsible for ensuring support for all students and their engagement in the learning process. The Director supervises an Instructional Designer, Faculty Canvas Support Specialist(s), and a Faculty Assessment Coordinator. The Director works collaboratively with faculty and staff to develop quality programs and courses across all modalities that align with outcomes and utilize appropriate andragogical approaches, innovative educational technologies, effective instructional design models, and functional practices in Universal Design. 
     
     
    Essential Functions: 
     
    • Provides college-wide transformative leadership by developing and enhancing teaching and learning through identification, evaluation, adoption, and integration of effective course design, learning outcomes, and andragogical strategies. 
    • Supervises and manages Center faculty and staff, such as the Instructional Designer, Faculty Canvas Support Specialist(s), and Faculty Assessment Coordinator. 
    • Collaborates with the Executive Director of Technology Services in evaluating the performance of the Educational Technologist.
    • Develops and implements, in collaboration with Instructional Leadership, a Faculty Canvas Support Specialist Program to assist with faculty professional development. 
    • Contributes to a continuous improvement culture that leverages course survey data, quality assurance feedback, faculty and instructor feedback, and other sources of input. 
    • Fulfills and reviews the Center’s mission, vision, objectives, and equity work plan to ensure alignment with the College’s strategic plan. 
    • Collaborates with Human Resources, Association for Higher Education, Faculty Senate, Technology Services, various instructional areas, and other stakeholders in establishing, directing, implementing, and sustaining instructional  professional development opportunities. 
    • Participates as a member of the Professional Development Committee.
    • Develops and implements policies and procedures ensuring compliance with the Federal Education Rights Privacy Act (FERPA) and National Council for State Authorization Reciprocity Agreements (NC-SARA) in collaboration with the Dean and Vice President of Instruction. 
    • Provides support and coordinates with Deans, Department Chairs, and faculty to improve cohesion of online degrees and certificate offerings, and to develop and support new online pathways. 
    • Prepares recommendations for and administers the Center’s budget; oversees all expenditures for goods, services, and personnel. 
    • Assists, advises, and trains faculty and staff in the theory and practice of designing, developing, delivering, measuring and assessing learning in a variety of modalities, including, but not limited to: face-to-face, online, hybrid, HyFlex (or its equivalent), and other synchronous and asynchronous technology-enhanced modalities.
    • Develops learning and training opportunities for faculty through a range of technological competencies 
    • Provides individual consultation and coaching, and conducts workshops using various technologies.
    • Develops and manages, in collaboration with the Center’s team, an electronic resource center that addresses theory and practice of effective distance pedagogy, instructional design, Section 508 of the Americans with Disabilities Act and other UDL principles. 
    • Supports Technology Services in administering, updating, and supporting the Learning Management System (LMS).
    • Analyzes institutional needs and resources related to instructional delivery through technology 
    • Identifies future professional development needs based on feedback from faculty and deans.
    • Remains current on educational, instructional, and technological tools, software, and methods to enhance student success at the College.
    • Builds relationships of trust and influence to actively increase use of new teaching technologies for faculty.
    • Participates on college-wide bodies, such as Curriculum Council, Outcomes & Assessment Committee. 
    • Represents the College and attend meetings as part of the Washington State eLearning Council (eLC).
    • Demonstrated ability to work with faculty, staff, and students from diverse cultural, ethnic, socioeconomic, and academic backgrounds.
    • Ability to clearly and effectively communicate with faculty, staff, and students and other individuals outside the organization.
    • Ability to teach via a Learning Management System (e.g., Canvas)
    • Demonstrated ability to utilize 21st-century teaching modalities that involve technology, including HyFlex (or equivalent).
    • Skilled in creating a trusting atmosphere by regularly communicating, acting accountably, transparently, and with integrity and confidentiality.
    • Ability to be “change ready” and flexible in adjusting an approach or demeanor to match the shifting demands of different situations. 
    • Skilled in using feedback and reflection to gain insight into personal strengths and areas of improvement and adjusts as needed. 
    • Continuously and proactively identifies improvement needs and make changes to processes resulting in improved outcomes.
    • Demonstrated ability to act on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
    • Skilled in using innovative approaches and moving instructional methods and technologies forward independently and collectively.

     
    Required Qualifications
    Equivalent education/experience may substitute at the discretion of the College.

    • Master's degree in Educational/Instructional Technology, Instructional Design, or closely related field. 
    • Two years’ experience in higher education leadership role (Department Chair, Director, etc.) or in an eLearning Department (Instructional Designer, Education Technologist, etc.). 
    • Demonstrated proficiency in college-level teaching or serving as an educator of educators; teaching experience as a teaching assistant or adjunct instructor may count toward the requirement.
    • Knowledge and understanding of research and literature in the fields of faculty development, instructional technology, instructional design, learning theories, and learning outcomes assessment.
    • Experience with Canvas, or comparable Learning Management System.

     Preferred Qualifications
    • PhD or EdD in Higher Education Leadership. 
    • Five years’ experience in Higher Education Leadership (Department Chair, Director, etc.) or in an eLearning Department (Instructional Designer, Education Technologist, etc.).
    • Experience teaching via a variety of modalities – online, hybrid, web- or technology-enhanced, face-to-face, or audio/video. 
    • Experience with NC-SARA. 
    • Bilingual, especially in Spanish/English.
     
    You don’t check every qualification listed? Please apply anyway! Studies have shown that traditionally marginalized communities - such as women, LGBTQ and people of color - are less likely to apply to jobs unless they meet every single qualification - even if they might be a great fit for the role! If you’re excited about this opportunity but your experience doesn’t align perfectly with every single qualification in the job description, we encourage you to still consider applying. This is a full-time administrative professional position. Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment. WWCC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Official college transcripts required at time of hire. Candidates may be subject to a criminal history background check as a condition of employment. Information from the background check may not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. The college is a tobacco free institution.
     
    Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in office environments. This contract position work schedule will typically be Monday through Friday 8-hours each day. During the summer, work schedule is Monday through Thursday 10-hours each day. Frequent contact with students, faculty, staff, members of the community, and community partners. Some travel required; regular visits to College campuses (Clarkston, Washington State Penitentiary, Coyote Ridge Corrections Center).
     
    Compensation: 
     
    Annual salary range: $85,904 - $91,273. The college has an excellent benefit program including paid sick leave; paid vacation leave; medical, dental, life, and long-term disability insurance; retirement and two optional deferred compensation programs.  All full-time employees will automatically have 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP). All administrative exempt staff set aside 1% of their gross salary in a Health Reimbursement Arrangement (HRA) (VEBA). All exempt employees are required to participate in this program. Walla Walla Community College requires all employees to participate in direct deposit for payment of salary.This position will remain open until filled. To be included in the initial screening, applications should be received by March 5, 2024.To qualify for consideration, applicants must meet required qualifications and competencies and submit a complete application packet, which includes the following:

    • Online NEOGOV application.
    • Cover letter 
      • In the cover letter please communicate what inspires you to serve Walla Walla Community College as Director, Center for Integrated Learning?   How does your education and professional experience dovetail with the position profile? (500 words or less).
    • Resume
    • Names and contact information for three professional references
    • Answers to two (2) supplemental questions
    • Unofficial transcripts for application purposes; official transcripts are required prior to an official start date.
  • 14 Days Ago
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Mental Health Director
  • Center for Human Development, Inc.
  • La Grande, OR FULL_TIME
  • The Center for Human Development, Inc., is currently seeking a Mental Health Director responsible for providing clinical expertise in behavioral health treatment to the organization, as well as system...
  • 23 Days Ago
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Behavioral Health Director
  • Center for Human Development, Inc.
  • La Grande, OR OTHER
  • The Center for Human Development, Inc., is currently seeking a Behavioral Health Director responsible for providing clinical expertise in behavioral health treatment to the organization, as well as sy...
  • Just Posted
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Director - Mission Integration - Lourdes Medical Center - FT Exempt/
  • Lourdes Health
  • Pasco, WA FULL_TIME
  • - SIGN ON BONUS OFFERED! *This is designated as a safety-sensitive position* Lourdes Medical Center is seeking a Director - Mission Integration. In the tradition of the Sisters of Saint Joseph of Caro...
  • 1 Day Ago
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Current Opportunities at our Asher Community Health Center Christmas Valley Clinic:
  • Asher Community Health Center
  • Fossil, OR FULL_TIME
  • Current Opportunities at our Asher Community Health Center Christmas Valley Clinic: Employment Application (Send to: SusanM@AsherHealth.net)
  • 2 Months Ago
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Center administrator
  • Prometric
  • La Grande, OR FULL_TIME
  • OVERVIEW The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. These emerging professionals are part of a growing specialization within the company and thrive ...
  • 2 Days Ago
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0 Contact Center Director jobs found in Pasco, WA area

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Director - Mission Integration - Lourdes Medical Center - FT Exempt/
  • Lourdes Health
  • Pasco, WA
  • - SIGN ON BONUS OFFERED! *This is designated as a safety-sensitive position* Lourdes Medical Center is seeking a Directo...
  • 4/29/2024 12:00:00 AM
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Diagnostic Imaging Supervisor - Diagnostic Imaging - FT - Days
  • Lourdes Health
  • Pasco, WA
  • Assists Diagnostic Imaging Director in all aspects of duties pertaining to the management of the department. Oversees da...
  • 4/29/2024 12:00:00 AM
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Coordinator, Communications & Marketing
  • Lourdes Health
  • Pasco, WA
  • The Coordinator, Communications & Marketing, manages internal and external communications and community engagement strat...
  • 4/29/2024 12:00:00 AM
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ED Specialty Coordinator - Emergency Department - Full Time - Days
  • Lourdes Health
  • Pasco, WA
  • ED Specialty Coordinator for Lourdes Medical Center. This position is responsible for an effective working relationship ...
  • 4/29/2024 12:00:00 AM
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Registered Nurse - RN Case Manager
  • Professional Case Management
  • Pasco, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/28/2024 12:00:00 AM
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RN-Inpatient LCC Adult Inpatient Rotating Shifts PRN
  • LifePoint Hospitals
  • Pasco, WA
  • The staff nurse is a registered nurse who performs and coordinates total nursing care for patients, participates in pati...
  • 4/28/2024 12:00:00 AM
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Registered Nurse - RN Case Manager
  • Hiring Now!
  • Pasco, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/28/2024 12:00:00 AM
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RN Case Manager - Paid Drive Time
  • Hiring Now!
  • Pasco, WA
  • Make a Difference on Your Own Schedule and Terms! Hiring Case Managers in Washington Come join our growing team! A few o...
  • 4/28/2024 12:00:00 AM
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About Pasco, Washington

Pasco (/ˈpæskoʊ/ PAS-koh) is a city in, and the county seat of, Franklin County, Washington, United States. Pasco is one of three cities that make up the Tri-Cities region of the state of Washington. The Tri-Cities is a mid-sized metropolitan area of approximately 279,116 people that also includes the cities of Kennewick and Richland in a 2015 estimate. Pasco's population was 59,781 at the 2010 census and 73,013 as of the July 1, 2017 Census Bureau estimate....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$183,318 to $273,270
Pasco, Washington area prices
were up 2.9% from a year ago
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What does a Contact Center Director do?

Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020