Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Staley Credit Union is seeking to fill a Contact Center Representative position in Decatur, IL or Lafayette, IN. This position is responsible for assisting members with their needs using a variety of channels including answering phones, live online chat, email requests and our interactive website features.
Major Duties and Responsibilities:
Skills and Requirements:
Benefits include:
Staley Credit Union offers a competitive salary with opportunity for growth within the organization. Staley Credit Union is an Equal Opportunity Employer.
Clear All
0 Contact Center Director jobs found in Springfield, IL area