Contact Center Director jobs in Troy, NY

• Manage staff and direct all staff activities including, coordinating schedules and breaks, providing training and guidance, reviewing and approving bi-weekly timecards, conducting performance evaluations, etc.
• Develop, implement, and administer procedures and best practices to streamline processes for center operations.
• Provide ongoing training to staff to ensure that productivity and knowledge of the overall process are maintained and improved.
• Manage and utilize staff to their fullest potential by motivating and challenging them to achieve results while offering developmental and educational opportunities to progress within the company.
• Interview and hire candidates for open staff positions including technologist and office assistants.
• Attend and participate in operations/manager meetings.
• Oversee the use and maintenance of the equipment and facilities.
• Maintain the center's budget by cost management and increase revenue through effective cash management.
• Participate in and/or lead various projects as identified by management to support operations and quality patient care.

• Communication Proficiency.
• Learning Orientation.
• Thoroughness.
• Customer/Client Focused.
• Problem solving

• Bachelor’s degree in related field, or combination of education and experience.

• High proficiency of PC systems, tools, and applications.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.