Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
We need Quality Assurance Analyst (100% remote)
A senior quality assurance analyst has extensive knowledge in test automation and QA best practices. Senior members have demonstrated a level of competency within products and have experience with multiple lines of business. They are primarily responsible for writing and executing automated test cases as part of an agile team and reporting defects to developers in a timely fashion. Senior members have also demonstrated the ability to lead and mentor other members of QA.
Job Title: Quality assurance analyst.
Location: Pennsylvania(100% remote)
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0 Contact Center Quality Assurance Auditor jobs found in Altoona, PA area