Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
As a Contact Center Agent, you will perform duties in a call center environment by providing professional customer support to our members and potential members via incoming / outgoing calls, fax, email, and written correspondence.
Support a sales and service environment in conjunction with the Credit Unions values and goals. Perform a variety of Call Center customer support tasks that contributes to an efficient operation and growth of TBFCU business goals.
A Contact Center Agent provides quality customer service & support to members and assures confidentiality and privacy of member data.
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Great Benefits Package!
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Last updated : 2024-05-03
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0 Contact Center Quality Assurance Auditor jobs found in Clearwater, FL area