Contact Center Quality Assurance Auditor jobs in Lima, OH

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance
  • Trillium Farms
  • Harpster, OH FULL_TIME
  • This is a full-time position with aBenefit Packagethat includes a competitive wage starting at 21, Health Insurance, dental, life and disability insurance, 401(k) with match, Paid Personal Time Off, Paid Holidays, 2k sign on bonus and 1k Referral bonus.

    Job Summary:

    The Quality Control "QC" position is responsible for ensuring the plan is following all regulations as outlined by Federal and State guidelines and company policies. This position will work directly with the QC Lead, Plant Manager, Food Safety Manager, and Logistics Manager to ensure the plan is producing, operating, and complying with listed above agencies. Additionally, Quality Control will oversee the implementation, documentation, and review of all Trillium Farms' food safety and food quality plan and procedures.

    Qualifications and Skills:

    • Food safety or quality assurance experience in a food manufacturing environment preferred.
    • Experience and knowledge of raw materials, production processes and quality control preferred Hazard Analysis and Critical Control Points (HACCP) certification strongly preferred.
    • Excellent verbal and written communication skills; organized, goal oriented and accountable; bilingual (English/Spanish) is a definite plus.
    • Be able to stand for extended periods while hand candling eggs.
    • Bending and stooping to obtain readings and verify code dates.
    • Be able to maintain a fast pace for up to 3 hours continually.

    Responsibilities and Duties:

    • Ensure that all the products meet or exceed USDA, company, and customer specifications.
    • Monitoring and verification of compliance with Federal and State regulations and the company's food safety and quality procedures and protocols Daily Monitoring/testing wash water, rinse water, pH, employee hygiene, cooler temperatures and other control points.
    • Properly maintain all logs and records
    • Properly maintain all test instruments and supplies.
    • Monitors/tests wash water, sanitizer concentration, pH levels, product temperatures and other control points.
    • Performs and records pre-operational sanitation inspections to ensure that the equipment is clean prior to processing.
    • Conducts ATP swabbing procedures to verify equipment is clean prior to processing.
    • Samples and inspects liquid egg product for safety and quality.
    • Inspects tankers prior to loading to ensure they meet minimum sanitary requirements.
    • Performs microbiological testing of liquid egg product samples.
    • Monitors sanitary conditions of facility during processing.
    • Monitors and ensures GMP's are being followed during processing.
    • Communicates deviations and/or deficiencies to site management and compliance management in a timely and effective manner.
    • Provides support to operations to ensure the plant is operating efficiently while maintaining compliance with all food safety and quality standards.
    • Maintains compliance to all internal/external quality, food safety and site safety policies, regulations, standards. and procedures, as designated by Trillium Management Team.
    • Promotes a culture consistent with Trillium's Guiding Principles and Core Values.
    • Other duties as assigned by Assistant Food Safety Manager, Food Safety Manager, and/or site management.

    Join Trillium Farms and become part of a winning team!

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds)

    • NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
    • Trillium Farms is an Equal Opportunity Employer

    Compensation: 21
  • 1 Month Ago

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Quality Auditor
  • Midway Products Brand
  • Columbus, OH FULL_TIME
  • Essential Functions of the job: 2nd Shift • Authorized to perform inspections to include: visual, dimensional, functional, weld tear down, etc. per use of measuring instruments such as calipers, check...
  • 2 Days Ago

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Quality Auditor
  • PPI, Inc. of Midway Products Group (MPG)
  • Columbus, OH FULL_TIME
  • Essential Functions of the job: 2nd Shift • Authorized to perform inspections to include: visual, dimensional, functional, weld tear down, etc. per use of measuring instruments such as calipers, check...
  • 8 Days Ago

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Quality Auditor
  • Midway Products Group, INC
  • Columbus, OH FULL_TIME
  • DescriptionEssential Functions of the job: 2nd Shift * Authorized to perform inspections to include: visual, dimensional, functional, weld tear down, etc. per use of measuring instruments such as cali...
  • 8 Days Ago

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Quality Auditor
  • PPI, Inc. of Midway Products Group (MPG)
  • Columbus, OH FULL_TIME
  • Essential Functions of the job: 2nd Shift • Authorized to perform inspections to include: visual, dimensional, functional, weld tear down, etc. per use of measuring instruments such as calipers, check...
  • 8 Days Ago

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Quality Auditor
  • Midway Products Group, INC
  • Columbus, OH FULL_TIME
  • DescriptionEssential Functions of the job: 2nd Shift * Authorized to perform inspections to include: visual, dimensional, functional, weld tear down, etc. per use of measuring instruments such as cali...
  • 8 Days Ago

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0 Contact Center Quality Assurance Auditor jobs found in Lima, OH area

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Quality Coordinator
  • Grammer Americas
  • Delphos, OH
  • Grammer is looking for a Quality Coordinator to join our team at our in Delphos, OH. location. The ideal candidate will ...
  • 4/26/2024 12:00:00 AM

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Quality Manager
  • Lincoln Electric Holdings, Inc.
  • Fort Loramie, OH
  • To assure compliance of LEA Fort Loramie products and systems to all customer and industry requirements. Role qualificat...
  • 4/26/2024 12:00:00 AM

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CMM Machinist - 3rd Shift
  • Ingersoll Rand
  • Sidney, OH
  • CMM Machinist 3rd shift Mon - Thurs 9:00pm-7:00am Pay Starts at $26/hr. and can go up based upon experience with a $2 sh...
  • 4/25/2024 12:00:00 AM

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Quality Control Welding Inspector - 1st Shift
  • Gibraltar Industries Inc
  • North Baltimore, OH
  • Schedule: Monday through Thursday, 6:00 AM - 4:00 PM The Opportunity Founded in 1890, The D.S. Brown Company, a Gibralta...
  • 4/24/2024 12:00:00 AM

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Heavy Equipment Mechanic
  • General Dynamics Land Systems
  • Lima, OH
  • Job Description This UAW-represented position includes : - Performs precision assembly, installation and alignment opera...
  • 4/24/2024 12:00:00 AM

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Quality Inspector 2nd Shift (Same Day Pay) 15-17hr Findlay
  • Quick Hire Staffing
  • Findlay, OH
  • PLEASE READ BELOW The Immediate Pay, Quality Inspector position offers individuals the opportunity to receive payment fo...
  • 4/23/2024 12:00:00 AM

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Cup Packer
  • Graphic Packaging International Inc.
  • Kenton, OH
  • Title: Cup Packer Location: Kenton, OH, US, 43326 **IMPORTANT NOTE: We are a smoke-free campus!** **This policy covers a...
  • 4/23/2024 12:00:00 AM

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Industrial Engineer
  • Contract Professionals, Inc.
  • Lima, OH
  • Position Description: Develop manning requirements, work standards, man assignments, and equipment capacity. Investigate...
  • 4/22/2024 12:00:00 AM

Lima (/ˈlaɪmə/ LY-mə) is a city in and the county seat of Allen County, Ohio, United States. The municipality is located in northwestern Ohio along Interstate 75 approximately 72 miles (116 km) north of Dayton and 78 miles (126 km) south-southwest of Toledo. As of the 2010 census, the city had a population of 38,771. It is the principal city of and is included in the Lima, Ohio metropolitan statistical area, which is included in the Lima–Van Wert–Wapakoneta, OH, combined statistical area. Lima was founded in 1831. The Lima Army Tank Plant, built in 1941, is the sole producer of the M1 Abrams....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$44,846 to $57,030
Lima, Ohio area prices
were up 1.3% from a year ago