Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Pay: $25.50 per hour
Night Shift (Thursday-Saturday & every other Wednesday from 5pm-5am)
Job Title: Quality Assurance Auditor
Department: Quality
Reports to: Supervisor
ESSENTIAL DUTIES & RESPONSIBILITIES INCLUDE:
REQUIREMENTS INCLUDE:
PHYSICAL REQUIREMENTS - Must be able to perform the following functions with or without accommodations:
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0 Contact Center Quality Assurance Auditor jobs found in Modesto, CA area