Contact Center Quality Assurance Auditor jobs in Rochester, MN

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Quality assurance specialist
  • Jobot
  • Rochester, MN FULL_TIME
  • Quality Assurance Specialist - Growing biotech company that offers upward mobility!

    This Jobot Job is hosted by : Mary Shimell

    Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.

    Salary : $75,000 - $82,000 per year

    A bit about us :

    Based in Rochester, MN, we are seeking a talented and proactive QA Specialist to join our biotech company's innovative research team.

    As a QA Specialist, you will play a critical role in advancing our virology-based research and cell engineering efforts to develop cutting-edge viral vectors and cell-based therapies.

    Why join us?

    • Open Vacation Policy
    • Medical, Dental, Vision, Life Insurance, and 401k Match!
    • Flexible Work Schedules!
    • Accelerated Career Growth!

    Job Details

    Qualifications :

    Bachelor’s degree in Quality Assurance or related field

    Minimum 5 years of QA experience

    Willing to relocate to Rochester

    Strong understanding of quality management systems and (GxP), to ensure compliance with regulatory requirements.

    Experience with ISO 9001 or other quality management systems

    Prefer experience in contract service organization (CRO), Biotech, BioPharma

    Experience in change controls, deviations and CAPA investigation

    Key Responsibilities :

    • Facilitate QA Strategy implementation, delegated GxP inspection readiness efforts, providing Quality Assurance Unit support as described in 21 CFR Part 58, providing metrics tracking and reporting.
    • Perform audits on raw data and final reports to assure accuracy and compliance with GxP, study protocols, and laboratory procedures.
    • Monitor laboratory quality assurance activities to determine conformance with authorized policies and procedures and with sound practice.
    • Ensure that facilities, equipment, organization, processes, and procedures comply with applicable regulations and company standards.
    • Provide QA support of change controls, deviations, investigations, CAPA’s and effectiveness checks.
    • Develop and maintain compliance-related trending metrics and reports.
    • Makes appropriate recommendations for correction and improvement as may be necessary.
    • Provide oversight of personnel training record management.
    • Provide QA support of internal and external audits, as assigned.
    • Reviews and updates Quality Assurance procedures.
    • Maintains audit forms and QA records.

    Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

    Last updated : 2024-05-03

  • Just Posted

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Quality Assurance Technician
  • Advanced Drainage Systems
  • Fairmont, MN FULL_TIME
  • Immediate Hiring for a Quality Assurance Technician at Advanced Drainage Systems at our Fairmont, MN location. Wages up to $30/ hour Join the Fairmont, MN team today - our company is growing and so ar...
  • Just Posted

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Quality assurance technician
  • Grain Millers St. Ansgar
  • Saint Ansgar, IA FULL_TIME
  • Due to internal promotions, we have a Day Shift Quality Assurance Technician Opening! Who We Are : Are you looking for a new opportunity to start fresh in an organization built on innovation and quali...
  • 2 Days Ago

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Quality Assurance Technician
  • Featherlite Trailers
  • Cresco, IA FULL_TIME
  • Quality Assurance Technician Reports To: Quality Control Supervisor Location: Cresco, Iowa Job Summary: Responsible for daily audits and inspections to assure that all products manufactured meet Feath...
  • 1 Month Ago

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Quality Assurance Associate I
  • Mediacom Communications Corporation
  • Waseca, MN FULL_TIME
  • Position: Quality Assurance Associate I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mis...
  • 1 Month Ago

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Associate Quality Assurance Supervisor
  • The Judge Group
  • Austin, MN FULL_TIME
  • Our client is currently seeking a Associate Quality Assurance Supervisor Responsibilities : Lead, direct and train employees to achieve quality standards Manage product quality Creates and maintains a...
  • 1 Month Ago

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0 Contact Center Quality Assurance Auditor jobs found in Rochester, MN area

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Traveling Quality Control Supervisor
  • STS/UtiliQuest
  • Rochester, MN
  • Overview and Essential Functions This position is responsible for ensuring the Company's Quality Control expectations th...
  • 5/4/2024 12:00:00 AM

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Production Inspector I
  • Benchmark Electronics
  • Rochester, MN
  • Benchmark provides comprehensive solutions across the entire product lifecycle; leading through its innovative technolog...
  • 5/4/2024 12:00:00 AM

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Secretary (Captain's Secretary)
  • Department Of Justice
  • Rochester, MN
  • Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing indiv...
  • 5/4/2024 12:00:00 AM

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Senior Quality Assurance Analyst - Biotechnology
  • Vyriad
  • Rochester, MN
  • General Job Description Vyriad is seeking a highly skilled and experienced Senior Quality Assurance Analyst to join our ...
  • 5/1/2024 12:00:00 AM

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Hand Welder 2nd Shift: 4 Day Work Week/Profit Sharing
  • Lincoln Industries of Minnesota
  • Pine Island, MN
  • Description Position at Lincoln Industries of Minnesota Welder: 2nd Shift 4 Day Work Week/Profit Sharing SUMMARY: The pu...
  • 5/1/2024 12:00:00 AM

Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork in Southeast Minnesota. It is Minnesota's third-largest city and the largest city located outside the Minneapolis-St. Paul Metropolitan Statistical Area. As of 2015, the Rochester metropolitan area has a population of 215,884. According to the 2010 United States Census the city has a population of 106,769. The U.S. Census Bureau estimated that the 2017 population was 115,733. It is the home of the Mayo Clinic and an IBM facility, formerly one of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$47,911 to $60,932
Rochester, Minnesota area prices
were up 1.3% from a year ago