Contact Center Quality Assurance Auditor jobs in Salem, OR
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Contact Center Representative
- OnPoint Community Credit Union
-
Portland, OR
FULL_TIME
-
Overview
Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there! Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction. OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!
Responsibilities- Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
- Exceeds customer service standards while maintaining peer average call volume.
- Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
- Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
- Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
- Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
- Refers financial products and services and meet established referral goals set by Contact Center Manager.
- Understands the practices of various support departments and the overall impact on customer service and the work flow.
- Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
- May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
- May perform outbound calling to build member relationships.
- Perform other duties as assigned.
- Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
- Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
- Is proficient in arithmetic, ten-key and basic computer skills
- Competently handles a variety of task simultaneously independently.
- Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
- Proficient at researching and analyzing information.
- Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict.
- Is a quick and thorough learner and competently applies newly learned information.
- Is quick to adopt and support frequent updates and changes.
- Must be detail oriented and skilled in data entry.
- High School Diploma or equivalent
- Preferred one year customer service experience
- Application of basic computer skills
- Preferred previous job duties in a CSR / Customer Service Representative titled position
- Knowledge of financial institutions and bilingual skills a plus
- Experience in the use of general math, experience with ten-key and basic computer skills
- Must have Saturday availability
Starting Pay: $21.00 per hour with no previous banking experience! See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx
To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.
OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. - 1 Month Ago
Quality Assurance Manager (VCQ)
- Pacific Seafood
-
Newport, OR
FULL_TIME
- At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are an excellence-driven organization committed to being the brand of choice in the marketplac...
- 19 Days Ago
Quality Assurance Supervisor
- Wilco
-
Aurora, OR
FULL_TIME
- Quality Assurance Supervisor Pay Range: $76,939.00 - $85,488.00 (annually) Summary: The Quality Assurance Supervisor is responsible for ensuring timely and effective implementation of all company’s po...
- Just Posted
Quality Assurance Trainer
- Garten Services
-
Salem, OR
OTHER
- Job Details Job Location: Hawthorne - Salem, OR Position Type: Full Time Education Level: High School or GED equivalent Salary Range: $18.00 Hourly Travel Percentage: Up to 50% Job Shift: Night Job Ca...
- 2 Days Ago
Quality Assurance Analyst
- ARK Solutions
-
Salem, OR
FULL_TIME
- Documenting completed regression tests to ensure complete system documentation for the application. Completing defect and change requests for test modifications associated with the Services that impac...
- 8 Days Ago
Developmental Disabilities Quality Assurance Specialist
- Linn County Oregon
-
Albany, OR
FULL_TIME
- Quality Assurance Specialist Abuse Investigator LINN COUNTY DEPARTMENT OF HEALTH SERVICES Class Code: 719 AVAILABLE POSITION Developmental Disabilities Quality Assurance Specialist Developmental Disab...
- 25 Days Ago
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0 Contact Center Quality Assurance Auditor jobs found in Salem, OR area
Manufacturing Process Engineer
- Zincfive Inc.
-
Tualatin, OR
- The Manufacturing Process Engineer will be a key contributor to the quality organization and heavily influence the overa...
- 4/26/2024 12:00:00 AM
Site Quality Inspector - Industrial Piping Construction (Local Candidates Only!)
- Bmwc Constructors
-
Hillsboro, OR
- Site Quality Inspector (LOCAL CANDIDATES ONLY!) Driven by Vision Industrial-Strength ConstructionPowered by Passion OVER...
- 4/25/2024 12:00:00 AM
Manufacturing Quality Engineer
- ZincFive, Inc.
-
Tualatin, OR
- The Manufacturing Quality Engineer will be a key contributor to the quality organization and heavily influence the overa...
- 4/24/2024 12:00:00 AM
Manufacturing Process Engineer
- ZincFive, Inc.
-
Tualatin, OR
- The Manufacturing Process Engineer will be a key contributor to the quality organization and heavily influence the overa...
- 4/23/2024 12:00:00 AM
Manufacturing Quality Engineer
- Zincfive Inc.
-
Tualatin, OR
- The Manufacturing Quality Engineer will be a key contributor to the quality organization and heavily influence the overa...
- 4/23/2024 12:00:00 AM
Quality Assurance Inspector (Swing)
- Western Precision Products
-
Tualatin, OR
- Western Precision Products, Inc. has been in the CNC machining business for over 30 years. As a second generation, famil...
- 4/22/2024 12:00:00 AM
Quality Technician
- Fluidra North America
-
Canby, OR
- Job Description Job Description Fluidra’s looking for a Quality Technician to join our team in Canby, OR. WHAT YOU WILL ...
- 4/22/2024 12:00:00 AM
Quality Inspector - Manufacturing
- QPD/QUALIFIED PRODUCTION & DEVELOPMENT
-
Cornelius, OR
- Job Description Job Description OUR COMPANY Qualified Production and Development provides custom machining and manufactu...
- 4/22/2024 12:00:00 AM
About Salem, Oregon
Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857.
Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$47,848 to $60,849
Salem, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago