Contact Center Quality Assurance Auditor jobs in Salinas, CA

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

O
Quality Assurance Supervisor
  • organicgirl
  • Salinas, CA FULL_TIME
  • status: :Exempt: :
    reports to: Quality Assurance Manager:
    location: Salinas, CA :
    days/shifts: Mon-Fri; Variable Hours, 2nd shift; some Saturdays:
    Wage range Rate $68,000 - $70,000:

    PRIMARY PURPOSE::
    Initiate, implement and enforce Quality Assurance and Food Safety programs for maintaining best quality and safe food product by managing resources, quality and food safety activities in the plant. The candidate must possess good knowledge of Good Manufacturing Practices (cGMP) and quality control system, and basic knowledge of sanitation skills. Understands and communicates quality and food safety program and policies to promptly to Management, subordinates, peers and other managers as necessary. Possesses an ability to direct subordinates and conduct analytical practices to support quality processes and policies.

    ESSENTIAL DUTIES AND RESPONSIBILITIES: :

    Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities.
    • Manage HACCP Program execution for Value-Added Products.
    • Implement and communicate information on Food safety programs, manufacturing problems.
    • Assist, as needed, on plant trials and new product launches.
    • Responsible for assuring the finished product quality is consistent with specifications. Utilize the SOP’s to ensures that the plant operates in accordance with good manufacturing practices and are in compliance with federal and state regulatory policies and the products are processed per organicgirl standards.
    • Identify food safety and process improvement ideas for implementation.
    • Implement quality control processes and procedures for evaluating and receiving food components from suppliers.
    • Help as needed to investigate customer complaint issues and implement corrective action in the plant with timely responses and solutions.
    • Responsible for training and development of staff and plant employees to organicgirl procedures, policies, GMPs.
    • Manage QA and Sanitation staff in regards, time scheduling, OT management, time off scheduling, ADP management, dispute resolution, interview for open QA positions and assist in hiring decisions, safety and illness reports.
    • Ensures that all product files are kept up to date on each product and programs.
    • Identify workplace safety hazards and develop ideas and solution to correct promptly.
    • Manage daily sanitation and pest control activities.
    • Participate in production improvement projects.
    • Coordinate with operational plan to reduce overall customer complaints on product produced on each shift.
    • Ability to design data collection formats, ensure data is collected accurately and design reports that are statistically sound.
    • Other assignments to be determine.

    SUPERVISORY RESPONSIBILITIES::
    • Directly supervises QA technicians and Day time sanitation, two crew leaders, and indirectly distribution.

    EDUCATION AND EXPERIENCE::
    • AS degree in food science or agricultural science. Bachelor’s degree preferred and a background in microbiology a plus.
    • Two (2) years of experience in food manufacturing, preferably in fresh cut produce or an equivalent combination of education and work experience.
    • Working knowledge of suite of Microsoft programs such as, Word, Excel, and Outlook.

    LANGUAGE SKILLS::
    • Literate in English and Spanish preferred.
    • Must be able to read, analyze, and interpret technical documents including SOPs, GMPs, and policies.
    • The candidate should be able to write legibly and effectively to management.

    MATHEMATICAL SKILLS::
    • Ability to calculate proportions, percentages, and volume. Statistical analysis preferred.
    • Must be able to apply concepts of high school mathematics aptitude testing.

    REASONING ABILITY::
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists is required.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Must be able to organize time, schedule and work on simultaneous projects.

    CERTIFICATES, LICENSES, REGISTRATIONS::
    • Valid driver’s license.

    ADDITIONAL INFORMATION::
    • Monday – Friday with Saturdays as required, 40 hours per week.
    • Advanced to Intermediate level Microsoft Excel skills required.
    • Working knowledge of Suite of Microsoft programs such as Outlook, Word, and PowerPoint required.

    WORK ENVIRONMENT::

    The work environment characteristics described here are representative of those the employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

    While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, outside weather conditions, and extreme cold. The noise level in the work environment is usually moderate.

    PHYSICAL DEMANDS::

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and taste or smell. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Position does require frequent travel and frequent weekend work. This position requires relocation to other plant site locations for specific periods of time.


    Applicants have rights under Federal Employment Laws:
    Family and Medical Leave Act (FMLA) English https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
    Family and Medical Leave Act (FMLA) Spanish https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlasp.pdf
    Equal Employment Opportunity Commission (EEOC) https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
    Employee Polygraph Protection Act (EPPA) English https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
    Employee Polygraph Protection Act (EPPA) Spanish https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppaspan.pdf
    Uniformed Services Employment and Reemployment Rights Act (USERRA) https://www.dol.gov/sites/dolgov/files/VETS/legacy/files/USERRA_Private.pdf
  • 2 Days Ago

M
Quality Assurance-Quality RN Coordinator FT/Days
  • Mee Memorial Hospital
  • King, CA FULL_TIME
  • JOB SUMMARY: The Quality RN Coordinator reports to the Director of Quality and will perform and provide a variety of services related to the administrative function of MMHS. Will prepare reports in fi...
  • 1 Month Ago

L
Food Safety and Quality Assurance Manager
  • Latitude 36 Foods
  • Salinas, CA FULL_TIME
  • Compensation Details Salary Range: $124,550-$134,550 Position Summary We are looking for an enthusiastic and energetic individual to join our team. As the Food Safety and Quality Manager you will be a...
  • 1 Month Ago

D
Food Safety Quality Assurance Manager
  • Dole Food Company, Inc.
  • Soledad, CA FULL_TIME
  • Food Safety Quality Assurance Manager Category QA/Food Safety - Plant All Locations 32655 Camphora Gloria Rd, Soledad, California Position Type Full-Time/Regular Tracking Code 873 GENERAL DESCRIPTION ...
  • 27 Days Ago

S
Intern- Food Safety Quality Assurance Produce
  • Sysco
  • Salinas, CA INTERN
  • Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip Code:93901Minimum Level of Education:Bachelor’s DegreeEmployment Type:Full TimeTravel Percentage: Compensation Range:$16.00 ...
  • 26 Days Ago

A
Licensed Life Insurance Agent
  • American Assurance USA
  • Salinas, CA FULL_TIME
  • We are seeking a Life Insurance Sales Agent - Remote to join our team! You will be responsible for expanding the company's book of business by selling various types of insurance policies to new and ex...
  • 1 Day Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Quality Assurance Auditor jobs found in Salinas, CA area

A
Quality Control Inspector
  • Anritsu
  • Morgan Hill, CA
  • Anritsu is a provider of innovative communications test and measurement solutions. Anritsu engages customers as true par...
  • 5/12/2024 12:00:00 AM

S
Quality Control Inspector
  • Sanmina-sci
  • San Jose, CA
  • Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing ...
  • 5/11/2024 12:00:00 AM

S
QC Inspector
  • Select Staffing
  • Scotts Valley, CA
  • Description NOW HIRING for a QC Inspector in Scott Valley for a vitamins and supplement company. Shifts Available: 2nd s...
  • 5/11/2024 12:00:00 AM

S
QC Inspector
  • SelectStaffing
  • Scotts Valley, CA
  • Job Description Job Description NOW HIRING for a QC Inspector in Scott Valley for a vitamins and supplement company. Pos...
  • 5/11/2024 12:00:00 AM

B
Quality Inspector
  • B&z Manufacturing Company Inc
  • San Jose, CA
  • Benefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceB&Z Manufacturing Company has been a well-es...
  • 5/11/2024 12:00:00 AM

V
CMM Quality Inspector
  • Vander-bend Manufacturing Inc
  • San Jose, CA
  • Job Description Job Description Quality InspectorFull-time / PermanentHourly or Salaried$18.00 - $35.00Shifts Available:...
  • 5/11/2024 12:00:00 AM

A
Senior Quality Control Inspector (PC-DMIS experience required)
  • Acara Solutions
  • Scotts Valley, CA
  • Job Description Job Description Acara Solutions is hiring a Senior QC Inspector in the Fremont CA. The Quality Inspector...
  • 5/10/2024 12:00:00 AM

J
Quality Inspector, Mechanical Assemblies
  • Joby Aviation Inc.
  • Marina, CA
  • Joby Overview Located in Northern California, the team at Joby Aviation is driven by our goal of creating an affordable,...
  • 5/9/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 23.2 square miles (60 km2), 99.84% of it land and 0.16% of it water. Prior to mass agricultural and urban development, much of the city consisted of rolling hills bisected by wooded creeks and interspersed with marsh land. Today, the city is located mostly on leveled ground, with some rolling hills and wooded gulches with creeks remaining in the north-eastern Creekbridge and Williams Ranch neighborhoods, as well as the Laurel Heights section of East Salinas. The natural ecosystems accompanying the area's topography and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$52,926 to $67,310
Salinas, California area prices
were up 2.5% from a year ago