Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
**Medical Device Company is hiring entry level/ intermediate level document control professionals. Apply now! **
Description:
The tasks would be:
• Coordinate and support change control & training processes
• Review and release Engineering orders
• Monitor document control compliance; ensure document revisions are correct and compliant
• Support internal audits
• Process (review, track, release, copy, scan, file, archive) quality documents and records in electronic and hardcopy format
• Enter data into electronic quality system
• Prepare controlled/check print copies of drawings, QCICs, and device history records
• Maintain documentation of design controls, risk management, technical files, specifications, etc. in accordance with established SOPs
Qualifications:
• 2 years of experience in medical device environment and/or document control environment
• Clear understanding of the requirements of documentation used in support of medical device manufacturing
• Good communication skills
• Proficient in Microsoft Office
• Ability to perform administrative and documentation assignments/tasks
• Ability to multi-task
• Attention to detail
Skills:
Additional Skills & Qualifications:
Experience Level:
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
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