Contact Center Quality Assurance Auditor jobs in Temple, TX

Description

Texell, named one of the BEST credit unions to work for in the NATION by the Credit Union Journal, is seeking a Full Time Assistant Contact Center Manager to work onsite at our Temple, TX, headquarters!

Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.

We're looking for someone who:

• Can work weekdays anytime between 8:00 AM - 6:00 PM and every other Sat.
• Has call center and leadership experience (highly preferred).
• Thrives in a fast-paced work environment.
• Can manage and meet multiple deadlines.
• Enjoys working on and leading special project teams.
• Is a thoughtful and caring leader capable of inspiring staff members to do their best.
• Is a good communicator, and someone who enjoys collaboration.
• Adheres to the highest ethical standards, and someone who exhibits professional conduct all the time.

As the Assistant Contact Center Manager, you will:

• Provide support to the Contact Center Manager in ensuring Texell's goals are met.
• Monitors member service calls to ensure the team is meeting quality standards.
• Coaches and develops staff to enable them to reach their full potential.
• Participates in the hiring and training of contact center representatives.
• Assists in developing procedures for the contact center.
• Ensures team members actively cross sell and recommend credit union products and services.
• Applies Credit Union strategies to ensure effective implementation of sales and service culture.

We want you to know:

• Texell values our employees, our members, and our community.
• Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Paid time off accruals start on your1st day with the credit union, and any unused time may be rolled over into the next year.
• Texell recognizes and rewards our hard work. We have quarterly events such as the Awards Banquet (aka Texell "Oscars"), Employee Family Day, Back to School Supplies for your Kids, and more!
• We are very competitive! We proudly participate in the annual Corporate Challenge event put on each Fall with the City of Temple.
• Texell is passionate about helping those in need. We volunteer for several events each month through our team called Texell Serves.

Qualifications