Contact Center Quality Assurance Auditor jobs in Utah

The QA Auditor – Loan Servicing is an important member of the compliance department who is responsible for overseeing risk and compliance monitoring for various operational functions. Reviews center around statutory, regulatory, agency and investor requirements, along with areas of operational risk. In fulfilling job responsibilities, the successful candidate is responsible for developing solutions and coordinating with operational and corporate management to support compliance initiatives at the direction of Compliance Management.

Position purpose - Responsibilities/Duties/Functions/Tasks

Reviews loan files for accuracy, completeness, and fraud detection consistent with applicable statutory, regulatory, agency, and investor guidelines

• Completes list of tasks itemized in department workflow process
• Performs various loan servicing audits and reviews
• Provides appropriate responses and documentation on investor audits, investor re-purchase requests, and individual HUD and VA audits within deadlines
• Provides support to corporate or branch personnel answering questions, completing research, , etc. as needed on a day-to-day basis
• Implements existing tests and develops testing procedures for loan servicing audits as assigned
• Coordinates and presents results of assigned audits to business management
• Reviews and responds to audit result rebuttals and works with business management on resolving process gaps

Qualifications

• Excellent understanding of all loan types and investor/agency guidelines (FHA, VA, Conventional, non-conforming, etc.) and loan documentation
• Understanding of loan documentation types
• Ability to understand and develop testing procedures for servicing functions
• Experience and knowledge of Regulation X, Regulation Z, Fair Credit Reporting Act, CFPB rules and initiatives, AG/DOJ and other obligations relating to mortgage servicing
• Ability to perform loan calculations including LTV, CLTV, income, and asset calculations
• Ability to read and understand credit reports and all property appraisal types
• Understanding of RESPA, TILA, FDCPA, and other consumer protection issues
• Ability to read and analyze loan files (notes, mortgages, trust deeds, transfer deeds, etc.), credit reports, and title reports
• Understanding of fraud detection and prevention
• Computer competency
• Ability to interact and communicate verbally and in writing in a clear and concise manner with corporate and branch employees, customers, and investors
• Ability to work independently as well as on a team

Preferences

• Strong attention to detail and organization skills
• Ability to handle stressful situations
• Ability to prioritize work tasks and meet deadlines
• Self-motivation with the ability to complete task with minimal supervision
• Good understanding of MSP by Black Knight, Second Look, OnBase, and Microsoft Office applications with a strong understanding of internet research techniques
• Ability to handle confidential information correctly and comply with company confidentiality policy

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain critical job functions, day-to-day responsibilities center around PRMI’s branch or corporate office location. As business permits, employees demonstrating competency in job responsibilities may be permitted to work remotely on a limited basis with the majority of their time spent in the office. All employees working in a remote capacity must demonstrate the ability to comply with the PRMI remote work policy. Remote work is not required but is a privilege. Permission to work remotely may be terminated at any time.

Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.