Contact Center Quality Manager jobs in Lorain, OH
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Cedar Fair Entertainment Company
-
Sandusky, OH
OTHER
-
Overview:
$14.25/hour
Ages 18 . Pay may vary between position based on job responsibilities.
At Cedar Point, work is FUN! Working as a Resorts Contact Center Agent means effectively sell resort properties by answering incoming telephobne calls and online chats. You’ll also…
- Answer guest questions and transfer calls to specific departments as needed.
- Answer all inbound calls for reservations, park information, and/or general Cedar Point PBX in a courteous and professional manner.
- Make guest reservations, send out confirmation emails, and cancel reservations as requested.
- Enter and maintain sensitive guest information, including initiating guest interactions, answering questions, and giving accurate directions.
Some of our amazing perks and benefits:
- Paid training and FREE uniforms!
- FREE Admission to Cedar Point and other Cedar Fair parks!
- FREE tickets and discounts to local attractions!
- FREE tickets for family and friends!
- 20% discounts on food and merchandise!
- Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200 acres of FUN and we want YOU to join us in making people happy. As a member of our team, you’ll…
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Qualifications:- You!
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
- 1 Month Ago
- Taleo Social Sourcing
-
Norwalk, OH
FULL_TIME
- ABOUT AVIENT: Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Exampl...
- 10 Days Ago
- Avient Corporation
-
Norwalk, OH
FULL_TIME
- ABOUT AVIENT: Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Exampl...
- 1 Month Ago
- Avient Careers
-
Norwalk, OH
FULL_TIME
- ABOUT AVIENT: Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Exampl...
- 1 Month Ago
- The Timken Company
-
Bucyrus, OH
FULL_TIME
- Personal and Professional Growth Quality Advancement Manager Bucyrus, OH, US, 44820 Your Career Begins at Timken If you're ready for a challenging career that provides you with the ability to advance ...
- 8 Days Ago
- The Nord Center
-
Lorain, OH
PART_TIME,FULL_TIME
- About usThe Nord Center provides industry-leading behavioral health programs, prevention, education and client advocacy that focuses on individual recovery and well-being. We focus on creating positiv...
- 14 Days Ago
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0 Contact Center Quality Manager jobs found in Lorain, OH area
- Crane Aerospace & Electronics
-
Elyria, OH
- **Collections Coordinator** Location **OH, Elyria** Department **Accounting/Finance** Employment Type **Full Time** **Jo...
- 4/26/2024 12:00:00 AM
- Dayton Freight
-
Elyria, OH
- Overview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professio...
- 4/26/2024 12:00:00 AM
- Serpentini Chevrolet of Westlake
-
Westlake, OH
- Job Title: Service Advisor - Serpentini Chevrolet of Westlake Company Overview: Serpentini Chevrolet of Westlake is a we...
- 4/26/2024 12:00:00 AM
- Service Experts
-
Elyria, OH
- Geisel Heating, Air Conditioning & Plumbing 633 Broad St, Elyria, OH 44035 Why You Should Join the Service Experts Team?...
- 4/25/2024 12:00:00 AM
- Walmart
-
Sheffield Lake, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- Wingspan Care Group
-
Lorain, OH
- $4000 Sign on Bonus!!! Applewood Centers is a premier provider of community-based behavioral health services in Northeas...
- 4/23/2024 12:00:00 AM
- MedMetrix
-
Elyria, OH
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/23/2024 12:00:00 AM
- Vitalia Senior Residences at Westlake
-
Westlake, OH
- Description "After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like env...
- 4/22/2024 12:00:00 AM
About Lorain, Ohio
were up 1.3% from a year ago