Contact Center Quality Manager jobs in Seattle, WA
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Lead Contact Center Manager
- AppleOne
-
Bothell, WA
FULL_TIME
-
Lead Contact Center Manager - Elevate the Customer Experience
Join our dynamic team as a Lead Contact Center Manager and become the driving force behind delivering exceptional customer service across our national network. Ensure that 90% of all incoming calls, chats, and texts are not just answered but result in a pleasant, memorable experience for every caller.
Your Impact:
-Direct management of a contact center team, focusing on efficiency, quality control, and excellent customer service.
-Predict and manage team schedules based on seasonal call volumes, ensuring seamless customer interactions.
-Mentor and guide your team through challenges, fostering an environment of learning and growth.
-Manage weekly bonus tracking, ensuring team motivation and recognition for outstanding performance.
-Uphold the highest quality of property knowledge, ensuring accurate information is always relayed to customers.
-Expertly handle escalations, providing solutions and maintaining customer satisfaction.
Qualifications:
* High School Diploma or GED; some college or degree preferred.
* 1 year(s) of call center leadership experience or 2 years in multifamily industry management.
* Customer service orientation, detail-oriented, with the ability to multitask effectively.
* Familiarity with Yardi’s CRM systems is a plus.
* Excellent verbal, written, and interpersonal communication skills.
Perks:
- The opportunity to work from a regional or home office.
- Continuous learning and growth opportunities within a vast property network.
- A supportive, team-oriented workplace culture.
This position is not just a job; it’s a career opportunity to lead by example, inspiring your team to achieve new standards in customer service. If you’re ready to make a significant impact and help shape the future of our customer interactions, apply now to join our team.
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf - 20 Days Ago
Contact Center Manager
- Weidner Apartment Homes
-
Kirkland, WA
FULL_TIME
- Salary Range: $62,000 - 70,000 As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience....
- 29 Days Ago
Patient Contact Center Representative
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 2 Days Ago
Contact Center Representative
- Seattle Credit Union
-
Seattle, WA
FULL_TIME
- Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE Functional Area: Operations Department: Contact Center Reports to: Contact Center Supervisor Employee Type: Regular, FT FLSA Status: Non-exempt Seatt...
- 1 Month Ago
Patient Contact Center Representative
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 1 Month Ago
Front Office Manager
- Contact Government Services, LLC
-
Seattle, WA
FULL_TIME
- Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
- 1 Month Ago
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0 Contact Center Quality Manager jobs found in Seattle, WA area
Senior Client Services Associate
- Vaco
-
Seattle, WA
- Client: Financial Services/Advisory Firm Role: Senior Client Services Associate Salary: $80,000 - $90,000/annually + Ben...
- 4/26/2024 12:00:00 AM
Customer Service Representative- **Bonus included after 90 days**
- Staff Hire
-
Seattle, WA
- Job Description Job Description IMMEDIATELY HIRING/MULTIPLE POSITIONS!!! Customer service representatives are often a cl...
- 4/25/2024 12:00:00 AM
Deposit Relationship Manager
- East West Bank
-
Seattle, WA
- Initiate and develop new deposit and commercial lending relationships and close sales of deposit services and loans in C...
- 4/25/2024 12:00:00 AM
Customer Service Representative- **Bonus included after 90 days**
- Staff Hire
-
Seattle, WA
- Job Description Job Description IMMEDIATELY HIRING/MULTIPLE POSITIONS!!! Customer service representatives are often a cl...
- 4/25/2024 12:00:00 AM
Contact Center Operations Manager
- SPECTRAFORCE
-
Seattle, WA
- Title: Project/Program Manager Duration: 11 months with the high possibility of extension or conversion Location: Seattl...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Seattle, WA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Deposit Relationship Manager
- East West Bank
-
Seattle, WA
- Initiate and develop new deposit and commercial lending relationships and close sales of deposit services and loans in C...
- 4/24/2024 12:00:00 AM
Operations Agent
- Solomon Page
-
Seattle, WA
- We are seeking candidates with strong customer service experience, preferably in the airline or hospitality industries. ...
- 4/24/2024 12:00:00 AM
About Seattle, Washington
Seattle (/siˈætəl/ (listen) see-AT-əl) is a seaport city on the West Coast of the United States. It is the seat of King County, Washington. With an estimated 730,000 residents as of 2018[update], Seattle is the largest city in both the state of Washington and the Pacific Northwest region of North America. According to U.S. Census data released in 2018, the Seattle metropolitan area’s population stands at 3.87 million, and ranks as the 15th largest in the United States. In July 2013, it was the fastest-growing major city in the United States and remained in the Top 5 in May 2015 with an annual...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$80,854 to $121,768
Seattle, Washington area prices
were up 2.8% from a year ago
were up 2.8% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020