Contact Center Quality Manager jobs in Springfield, OR

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Compliance/Quality Intern
  • Timber Products Company Career Center
  • Springfield, OR INTERN
  • POSITION SUMMARY:

    The Compliance / Quality Intern will be integral in ensuring regulatory compliance with the Lacey Act, which makes it unlawful to import certain plant products and ensures quality standards are maintained for all materials sourced internationally. The company will rely on the Compliance/Quality Intern to assist with internal audits, the assessment and management of international supplier information, and organizing documentation from those suppliers. Additionally, the intern will have the opportunity to learn about industry regulations and contribute to the continuous improvement efforts of our Lacey Act Compliance Program as they gain experience in the role.

    MAJOR TASKS:

    • Conduct audits for compliance and quality assurance.
    • Provide key customers with requested documentation in a timely manner.
    • Manage supplier information and due diligence process, including obtaining, inputting and reviewing supplier data.
    • Distribute updated information regarding compliance and quality internally.Learn about global ESG regulations and their impact on the wood products industry.

  • 21 Days Ago

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Quality Control Manager
  • Serán BioScience
  • Bend, OR FULL_TIME
  • The Quality Control department seeks an industry leader who demonstrates strong regulatory knowledge and GMP standards to oversee the IPC (In-Process) and Raw Materials program as leader and mentor wi...
  • 18 Days Ago

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Quality Assurance Manager
  • Serán BioScience
  • Bend, OR FULL_TIME
  • Serán BioScience is seeking a Quality Assurance Manager to oversee the day-to-day operations of the Quality Assurance department. Required attributes include a results-driven and broad-minded quality ...
  • 21 Days Ago

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Salon Manager - Nolan Town Center
  • Dev
  • Redmond, OR FULL_TIME
  • Company DescriptionJobs for Humanity is partnering with Great Clips to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Ref...
  • 20 Days Ago

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Nurse Manager (Community Living Center)
  • US Veterans Health Administration
  • Roseburg, OR FULL_TIME
  • Duties The Community Living Center (CLC) RN Nurse Manager is to provide leadership by providing purpose, motivation, and direction in the delivery of holistic Veteran care as well as improving the car...
  • 9 Days Ago

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Salon Manager - Fred Meyer Center
  • Great Clips
  • BEND, OR FULL_TIME
  • Got shears and a winning attitude? Want to support other stylists? Then let's talk! Maybe you're a stylist who wants more responsibility or you’re looking for a new opportunity? If this sounds like yo...
  • 1 Month Ago

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0 Contact Center Quality Manager jobs found in Springfield, OR area

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Patient Navigator Coordinator
  • Willamette Valley Cancer Institute & Research Center
  • Eugene, OR
  • Overview: Patient Navigator Coordinator Navigating the cancer care continuum is a long a difficult process. Having skill...
  • 4/26/2024 12:00:00 AM

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Customer Support Coordinator (remote)
  • SentinelOne
  • Eugene, OR
  • **Careers** **Customer Support Coordinator (remote)** **Customer Support Coordinator (remote)** Location: Department: Re...
  • 4/25/2024 12:00:00 AM

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Greeter
  • Walmart
  • Springfield, OR
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Patient Access Representative - Urgent Care
  • Peace Health
  • Eugene, OR
  • Job Description Description PeaceHealth is seeking a Patient Access Representative - Urgent Care for a Per Diem/Relief, ...
  • 4/24/2024 12:00:00 AM

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Greeter
  • Walmart
  • Creswell, OR
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Customer Advocate
  • Jobs for Humanity
  • Eugene, OR
  • Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem...
  • 4/24/2024 12:00:00 AM

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Client Advisor
  • Dental Sleep Profits
  • Eugene, OR
  • Job Description Job Description VIDEO MESSAGE FROM OUR CEO: Why We Do What We Do! >> https://go.dentalsleepprofits.com/j...
  • 4/23/2024 12:00:00 AM

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Customer Experience Specialist - Oakway Center Rack
  • Nordstrom, Inc.
  • Eugene, OR
  • Job Description The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing out...
  • 4/22/2024 12:00:00 AM

Springfield is a city in Lane County, Oregon, United States. Located in the Southern Willamette Valley, it is within the Eugene-Springfield Metropolitan Statistical Area. Separated from Eugene to the west, mainly by Interstate 5, Springfield is the second-most populous city in the metropolitan area after Eugene. As of the 2010 census, the city has a total population of 59,403. The Briggs family first settled the Springfield area, arriving in 1848. The community was incorporated as a city in 1885. The city was named after a natural spring located in a field or prairie within the current city bo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$73,157 to $110,177
Springfield, Oregon area prices
were up 2.5% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020