Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
POSITION SUMMARY:
The Compliance / Quality Intern will be integral in ensuring regulatory compliance with the Lacey Act, which makes it unlawful to import certain plant products and ensures quality standards are maintained for all materials sourced internationally. The company will rely on the Compliance/Quality Intern to assist with internal audits, the assessment and management of international supplier information, and organizing documentation from those suppliers. Additionally, the intern will have the opportunity to learn about industry regulations and contribute to the continuous improvement efforts of our Lacey Act Compliance Program as they gain experience in the role.
MAJOR TASKS:
Clear All
0 Contact Center Quality Manager jobs found in Springfield, OR area