Contact Center Quality Manager jobs in Westerly, RI
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Charter Oak Federal Credit Union
-
Waterford, CT
FULL_TIME
-
CONTACT CENTER- MEMBER SERVICE REPRESENTATIVE- HYBRID
Be a part of the Charter Oak Federal Credit Union Team!
The Credit Union is looking to hire a Contact Center Member Service Representative.
A Contact Center Member Service Representative is responsible for providing outstanding member service while answering questions, solving problems, and providing solutions via the telephone, online and email.
Prior Contact Center or banking experience is required. Successful candidate must possess excellent communication and interpersonal skills. The ability to work in a fast-paced team environment is essential.
The Hybrid work schedule requires a minimum of 1 day per week in the office.
Equal Opportunity Employer Veterans/Disabled
- 9 Days Ago
- Charter Oak Federal Credit Union
-
Waterford, CT
FULL_TIME
- CONTACT CENTER- MEMBER SERVICE REPRESENTATIVEBe a part of the Charter Oak Federal Credit Union Team!The Credit Union is hiring for a Contact Center Member Service Representatives. Contact Center Membe...
- Just Posted
- Defender Industries, Inc.
-
Waterford, CT
FULL_TIME
- Do you have passion for Boating along with the ability to speak French. Defender Industries is looking for you. Defender is a marine outfitter located in Waterford, CT, in business for 84 years. Our M...
- 20 Days Ago
- WATERFORD COUNTRY SCHOOL INCORPORATED
-
Quaker, CT
OTHER
- Job Details Job Location: Main Campus Quaker Hill - Quaker Hill, CT Position Type: Part Time Education Level: High School Salary Range: $18.03 - $18.03 Hourly Travel Percentage: Road Warrior Job Shift...
- 22 Days Ago
- Ametek EMIP
-
Westerly, RI
FULL_TIME
- power needs in demanding sub-sea environments. Ensuring only the highest quality products is a necessity and you will be joining the business senior leadership team as we grow our business through sol...
- 1 Month Ago
- Integrated Resources, Inc
-
Groton, CT
CONTRACTOR
- Job Title: Quality Assurance ManagerJob Location: Groton, CT (Hybrid)Job Duration: 20 Months Pay range: $48.87/Hr. on W2Job Description:· You will be a proactive partner with the external supply busin...
- 1 Month Ago
- Current Active Filter
- Westerly, RI
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Manager jobs found in Westerly, RI area
- Global Partners
-
South Kingstown, RI
- Job Description: Now Hiring for Guest Service Associates – Full-time and/or Part-time About Global Partners LP With near...
- 4/28/2024 12:00:00 AM
- Global Partners
-
South Kingstown, RI
- Job Description: Now Hiring for Guest Service Associates – Full-time and/or Part-time About Global Partners LP With near...
- 4/28/2024 12:00:00 AM
- Bob's Discount Furniture
-
New London, CT
- The Customer Support Resolution Specialist (Operations) - Provides support to customers and agents with escalated issues...
- 4/28/2024 12:00:00 AM
- Town of New Shoreham
-
Block Island, RI
- Town of New Shoreham Director of Human Services Supervisor: Town Manager Full time position based on 40 hours per week a...
- 4/27/2024 12:00:00 AM
- Safelite Group, Inc.
-
New London, CT
- Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an ...
- 4/27/2024 12:00:00 AM
- Apetito Ltd.
-
Preston, CT
- ** Customer Service Advisor** ** 9.50 per hour + Bonus + Benefits** * Location: Lancashire-Preston, UK | * Contract type...
- 4/26/2024 12:00:00 AM
- RIHI "The Home Improvement Specialist"
-
Warwick, RI
- Job Description Job Description An Industry Leader with well-established success in the specialty home improvement busin...
- 4/25/2024 12:00:00 AM
- Physical Therapy & Sports Medicine Centers
-
Groton, CT
- Job Description Job Description Physical Therapy & Sports Medicine Centers (PTSMC) is seeking a Part-Time Patient Servic...
- 4/24/2024 12:00:00 AM
About Westerly, Rhode Island
were up 1.7% from a year ago