Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Contact Center Service Representative/Phone Banker
Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC.
*This position is predominately remote; however, you may be required to come onsite as needed.
Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.
As a Contact Center Service Representative, a typical day might look like this:
This job might be for you if:
The Perks:
We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:
To land this role*, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude. Apply online at www.scfederal.jobs.
Bilingual in English and Spanish preferred, but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.
*Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.
TRAINING REQUIREMENT: Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.
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0 Contact Center Representative - Inbound jobs found in North Charleston, SC area