Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Location: South York Office - 2602 Course Road (Remote Positions Available)
General Summary
First Capital Federal Credit Union is seeking a full-time Contact Center Specialist CCS to join our growing team! We offer team members a competitive salary and benefits package, including paid time off, medical insurance, 401k, pension plan, and tuition reimbursement. First Capital promotes a culturally healthy and fun work environment with many employee appreciation benefits.
The Contact Center Specialist CCS is at the core of our member services, providing outstanding professional service. You will assist our members through phone and e-service channels, building a long-term, valued financial relationship with the Credit Union. You will be at the center of information station! Come help us take care of our members, while gaining professional growth and knowledge in the everchanging financial industry!
Minimum Requirements:
If you feel this is a great position for you, please submit your resume today. We are waiting to hear from you!
NOTE: The list of essential duties is not exhaustive. It may be supplemented as necessary.
Working Conditions of The Contact Center Specialist CCS
0 Contact Center Representative - Inbound jobs found in York, PA area