Contact Center Representative jobs in Wheaton, IL

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Business Contact Center Representative
  • The William Everett Group Inc
  • Chicago, IL FULL_TIME
  • SUMMARY: The Business Contact Center Representative is responsible for working within our Utility Billing and Customer Service Center.  

      

    DUTIES AND RESPONSIBILITIES: 

    • Responds to and services customer calls via an inbound ACD system or emails via an email routing client; 
    • Business Licenses, Business Taxes, and Administrative Hearings
      • Renewal, New Sign-Up, Payments, and Public Way Applications
    • Representatives will be trained on four (4) applications used regularly.  
      • On-the-job training provided by NTT Data.
    • Educates and informs customers on account-related billing questions, concerns, and requests as well as City Policies, Procedures, and Protocols; 
    • Researches and analyzes inquiries and concerns and take the appropriate action in resolving their billing and water situation; 
    • Promotes positive customer relations and champions revenue collections while maintaining the highest standards of ethics, quality, and service professionalism.  
    • Ability to work under time constraints at a continuous steady pace while paying close attention to detail in order to
      answer calls within a required time period as indicated in the Service Level Agreements. 
       
    • Delivers high-level performance in key areas including Attendance, Adherence to Schedule, Productivity, and Quality of Service.   

    SUPERVISORY RESPONSIBILITIES: 

    • This job has no supervisory responsibilities. 

     REQUIREMENTS:  

    • High School Diploma or equivalent, required;
    • Associates Degree preferred; 
    • Minimum of two (2) years experience in a similar customer-facing environment with similar functions;  
    • Familiarity with scheduling, performance metrics, and KPI goal setting; 
    • Excellent verbal communication demonstrating a clear and polished tone, speaking ability, and service skills;  
    • Excellent written communication skills including proficiency in typing business correspondence; 
    • Computer literate with PC knowledge and the ability to navigate through multiple applications effortlessly;  
    • Effective keyboarding and computer skills with the ability to type at least 50 wpm minimum.   

    Additional requirements:

    • Must be fully vaccinated 
    • Must be able to pass a criminal background check
    • Must be able to wear appropriate professional dress to work each day
    • Must be prompt and reliable
    • Must possess integrity and honesty
    • Must possess a high degree of patience and empathy for others
    • Must be flexible
    • Must be Authorized to work in the US for any employer
    • Must live in the Chicagoland area

    The William Everett Group offers very generous benefits package to our Professionals:

    • Eligible for Sign-on Bonus
    • Employer Contributed Medical Plans
    • Dental and Vision Insurance Options
    • Employer Sponsored Life Insurance
    • Paid Company Holidays
    • Training and Professional Development
    • Wellness Initiative Programs
    • Employee Assistance Network

    Job Type: Full-time

  • 4 Days Ago

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Contact Center Representative
  • The LaSalle Network Inc.
  • Naperville, IL FULL_TIME
  • This job offer is not available in your country. LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users’ individual needs. They are seeking a...
  • 7 Days Ago

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Contact Center Representative
  • Self-Help Federal Credit Union
  • Chicago, IL FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 1 Month Ago

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Contact Center Representative
  • Self-Help Services Corp
  • Chicago, IL FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 1 Month Ago

S
Contact Center Representative
  • Self-Help Credit Union
  • Chicago, IL FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 1 Month Ago

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Contact Center Representative/Financial Services/Customer Service (35-Hour Work Week)
  • HealthCare Associates Credit Union
  • Naperville, IL FULL_TIME
  • You love talking to people?? Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great ...
  • 15 Days Ago

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0 Contact Center Representative jobs found in Wheaton, IL area

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Client Service Associate
  • Kovitz
  • Chicago, IL
  • POSITION OVERVIEW Our Client Service Associates (CSA) is a critical part of the Wealth Management Team, providing a broa...
  • 5/27/2024 12:00:00 AM

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Inbound Call Center Representative - Hybrid (Located near O'Hare Airport)
  • Alliant Credit Union
  • Chicago, IL
  • Alliant Credit Union is looking for an outgoing individual to serve as the face of our institution to work in a hybrid c...
  • 5/27/2024 12:00:00 AM

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Customer Service Representative
  • Mistica Foods LLC
  • Addison, IL
  • Job Description Job Description The Customer Service Representative at Mistica Foods is responsible for building sustain...
  • 5/27/2024 12:00:00 AM

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Client Services Associate
  • BGSF
  • Chicago, IL
  • Our client in the financial services industry is seeking a Client Service Associate to join their growing team in their ...
  • 5/26/2024 12:00:00 AM

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Inbound Call Center Representative
  • Philips
  • Des Plaines, IL
  • Job Title Inbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Allow...
  • 5/26/2024 12:00:00 AM

F
Client Service Associate, Institutional
  • Fiducient Advisors
  • Chicago, IL
  • Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan ...
  • 5/25/2024 12:00:00 AM

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Customer Service Representative
  • Perfect Home Services
  • Aurora, IL
  • Apply today and become a part of something bigger! Health & Vision Insurance Paid Time Off, Holidays & Sick Days IRA Ret...
  • 5/24/2024 12:00:00 AM

S
Customer Service Representative
  • StaffMyAgency LLC
  • Aurora, IL
  • Greg Mahoney - State Farm Agency, located in Aurora, IL is currently looking for a talented, caring, professional to joi...
  • 5/23/2024 12:00:00 AM

Wheaton is a suburban city in Milton and Winfield Townships and is the county seat of DuPage County, Illinois. It is located approximately 30 miles (48 km) west of Chicago. As of the 2010 census, the city had a total population of 52,894, which was estimated to have increased to 53,469 by July 2012. Wheaton is located at 41°51′22″N 88°06′30″W / 41.85611°N 88.10833°W / 41.85611; -88.10833 (41.8560218, −88.1083010). According to the 2010 census, Wheaton has a total area of 11.436 square miles (29.62 km2), of which 11.25 square miles (29.14 km2) (or 98.37%) is land and 0.186 square miles (0.4...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$34,409 to $45,213
Wheaton, Illinois area prices
were up 0.8% from a year ago

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