Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Description
About us
LifeMD is a leading provider of virtual primary care committed to enhancing access to quality and affordable virtual and in-home healthcare.
The company operates a vertically-integrated proprietary digital care platform, backed by a 50-state affiliated medical group and a US-based patient care center.
LifeMD was recently ranked #166 in the 2023 Deloitte Fast 500.
About The Role
We are looking for an experienced Contact Center Manager who will play a pivotal role in ensuring the success of our contact center performance.
The ideal candidate will be passionate about leveraging data-driven insights to optimize processes, enhance efficiency, and elevate patient experiences.
The Contact Center Manager will be responsible for overseeing the performance of each of our contact center teams, setting clear expectations, and holding team members accountable for achieving and surpassing key performance indicators (KPIs).
This role will be responsible for improving sales conversion metrics and enhancing patient satisfaction while maximizing employee engagement and productivity.
Responsibilities
Generate actionable insights and recommendations to increase productivity, improve service quality, and decrease response times
Identify and recommend relevant innovations to senior leadership
Provide weekly, monthly and quarterly updates to leadership on call center performance, trends, and improvement initiatives
Requirements
Benefits
Last updated : 2024-05-01
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