Contact Center Representative - Outbound jobs in Benton Harbor, MI
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
Technology Contact Center Manager
- S&B Consulting Group
-
Benton, MI
FULL_TIME
- Company DescriptionS&B CONSULTING GROUP, LLCRESPONSIVE, RESOURCEFUL, AND RESULTSAs a headhunting firm, we are different from your stereotypical “employment agency". We only recruit the best candidates for each company’s specific employment needs. Furthermore, we make sure the candidate’s style and the company’s culture are a perfect match.Job DescriptionClient will provide Full ReloMust have5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesJob ResponsibilitiesDevelop call center strategies with business partners and IT organizationsLead a project to migrate call centers to a multi-channel cloud based environmentBecome business relationship manager for 1800 call center personnel including break fix, Maintenance of Business as well strategic investmentsLead all project activities associated with the design, planning and deployment of solutionsWork with technology partners and teams to design and document applications and architectures to meet business requirementsEngage with global partner teams to manage active deployment activities to insure that deployment work is completed on time and within budgetPrepare regular reporting related to project progress and deliver to project stakeholders as neededFunction Overview: Today, you might be working closely with business partner to develop strategic systems and applications to meet the needs of the business. Tomorrow, you'll lead partner teams in the deployment planning for projects and operations. And, you might work with Partner teams to track and insure deployments are completed on time and within budget. You may also report status on project activities and budgets with GIS and business leadership.QualificationsBS - Information TechnologiesExperience in managing multi-site large scale contact center operations and technology solutionsExperience in managing call center infrastructure (LAN/WAN, telephony, CCaaS, etc).Experience in Managing SAP eCRM environment (Implementation experience desired)3 years Experience in managing call center solutions; specifically Aspect, Nice, Avaya, Genesys, SAP eCRM5 years experience in managing large scale project(s) to move contact center operations to cloud based solutions, using standard PMI methodologiesExperience and demonstrated ability to successfully deliver projects through 3rd party partner relationships.Demonstrated ability to multi-task between projects and operational deliverables.Demonstrate the ability to work and thrive in an environment with complex working relationships in a matrix organization.Experience in leading direct and Indirect teams.Actively seeks out and supports collaborative thinking and creative problem solving with others in the organization.Knowledgeable of how decisions impact all aspects of the business; approaches his/her work as an integrated system.Excellent interpersonal skills with the ability to communicate technical subjects to non technical audiences.Ability to manage conflictAdditional InformationAll your information will be kept confidential according to EEO guidelines.
- 2 Months Ago
Call center representative
- Midwest Vision Partners
-
Paw Paw, MI
FULL_TIME
- Description As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment proce...
- 7 Days Ago
Call Center Representative - BILINGUAL FLUENCY REQUIRED
- InterCare Community Health Network
-
Pullman, MI
FULL_TIME
- DescriptionInterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.Become part of a Migrant and Community Health Center, where you wi...
- 10 Days Ago
Center-Based Behavior Technician
- Centria Autism
-
Saint Joseph, MI
FULL_TIME
- We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with au...
- 2 Days Ago
Mendel Center Operations Manager
- Lake Michigan College
-
Benton Harbor, MI
FULL_TIME
- Mendel Center Operations Manager Posting Number: 0000889 Reports to: Associate Dean, Arts & Sciences Department: Arts and Sciences Education Classification: Professional/Technical Full or Part-time: F...
- 1 Month Ago
Admin Asst Center for Adv Res
- Andrews University
-
Berrien Springs, MI
FULL_TIME
- The primary function is to facilitate researcher use of Center materials, and supervising that use. Additionally, this individual will assist communication and the smooth operation of the Center in it...
- 12 Days Ago
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0 Contact Center Representative - Outbound jobs found in Benton Harbor, MI area
Call Center Representative - BILINGUAL FLUENCY REQUIRED
- Intercare Health Network
-
Pullman, MI
- Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National...
- 5/6/2024 12:00:00 AM
Customer Service/Service Advisor
- Boss Truck Shops, Inc
-
Benton Harbor, MI
- Overview: The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relay...
- 5/5/2024 12:00:00 AM
Call center representative - in center/hybrid
- Randstad
-
Benton Harbor, MI
- Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Cent...
- 5/4/2024 12:00:00 AM
Member Service Advisor - Service Queue 2nd Shift
- UNITED FEDERAL CREDIT UNION
-
Saint Joseph, MI
- Job Details Level Entry Job Location Team United HQ - St. Joseph, MI Position Type Full Time Education Level High School...
- 5/4/2024 12:00:00 AM
Call Center Representative
- Midwest Vision Partners
-
Paw Paw, MI
- Call Center Representative Department: Call Center Employment Type: Full Time Location: Paw Paw Office Reporting To: Cin...
- 5/4/2024 12:00:00 AM
Care Partner I
- SISTERS OF THE HOLY CROSS INC
-
Mishawaka, IN
- Job Description Job Description JOB DESCRIPTION Job Title: Care Partner I Department: Resident Services Cost Center Numb...
- 5/3/2024 12:00:00 AM
Client Service Coordinator - Work From Home>
- Guidepoint
-
Saint Joseph, MI
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/2/2024 12:00:00 AM
Client Service Coordinator - Work From Home>
- Guidepoint
-
Granger, IN
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/2/2024 12:00:00 AM
About Benton Harbor, Michigan
Benton Harbor is a city in Berrien County in the U.S. state of Michigan which is located southwest of Kalamazoo, and northwest of South Bend, Indiana. In 2010, the population was 10,038 according to the census. It is the smaller, by population, of the two principal cities in the Niles–Benton Harbor Metropolitan Statistical Area, an area with 156,813 people.
Benton Harbor and the city of St. Joseph are separated by the St. Joseph River and are known locally as the "Twin Cities".[not in citation given] Fairplain and Benton Heights are unincorporated areas adjacent to Benton Harbor.
According to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$35,257 to $47,210
Benton Harbor, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago