Contact Center Representative - Outbound jobs in Chula Vista, CA
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
47- Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
-
We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch!
Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers?
How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details.
- Maintains a highly knowledgeable and well performing team(s).
- Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods.
- Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs.
- Assists in recruiting and hiring highly skilled sales and service-oriented individuals.
- Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager.
- Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines.
- Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content.
- Associate's degree, however; experience can substitute for education.
- At least 3 years of related work experience in the financial services industry with progressively responsible duties is required.
- Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred.
- We know, shocking, Call Center experience is also preferred!
- Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential.
- Must possess the ability to manage sales, service, and operations in balance.
- Great team!
- You can’t beat a role in sunny San Diego!
- Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business)
- 18 days of PTO in your first year plus 12 holidays a year!
- 6% 401(k) match
- Full benefits package including medical, dental, vision, life insurance, etc.
This job is a grade 9E.
Base Pay/Salary: $65,000 - $72,000 a year
The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law. INDMF
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. - 2 Months Ago
Contact Center - Telephone Consultant
- Mission Fed
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 23 Days Ago
Contact Center - Telephone Consultant II
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
- 16 Days Ago
Outbound Sales Development Representative (Remote)
- Brex
-
San Diego, CA
FULL_TIME
- Why join us Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and em...
- 30 Days Ago
Call Center Representative
- Zodiac Solutions
-
San Ysidro, CA
FULL_TIME,CONTRACTOR
- Overview:We are currently seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for prov...
- 12 Days Ago
Service Center Representative (Remote)
- Insight Global
-
San Marcos, CA
FULL_TIME
- This job offer is not available in your country. Job Description A top hospital system and healthcare provider on the west coast and in Kearny Mesa / San Diego area is looking for a Service Center Rep...
- 12 Days Ago
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0 Contact Center Representative - Outbound jobs found in Chula Vista, CA area
Service Center Representative
- Insight Global
-
San Diego, CA
- Title: Service Center Representative (San Diego) Location: Rio San Diego Drive, San Diego, CA 92108 – PST hours – Must s...
- 6/5/2024 12:00:00 AM
Customer Service Representative (Part Time)
- Manpower San Diego
-
San Diego, CA
- Job Title: Customer Service Representative (Part Time, Bilingual English/Spanish is a plus!) Location: Otay Mesa, CA (On...
- 6/5/2024 12:00:00 AM
Customer Service Rep - Bilingual French
- Affinity Development Group
-
San Diego, CA
- Job Description Job Description SUMMARY: The Member Advocate I – Bilingual French will support the Member Advocate Cente...
- 6/4/2024 12:00:00 AM
Benefit Enrollment Customer Service Representative
- A-Line Staffing Solutions
-
San Diego, CA
- Job Description Job Description A-Line Staffing is now hiring Benefits Customer Service Representative’s in San Diego, C...
- 6/4/2024 12:00:00 AM
Director of Customer Service, Travel Insurance
- Generali Global Assistance
-
San Diego, CA
- **Generali Global Assistance** **Director of Customer Service, Travel Insurance** **Generali Global Assistance - San Die...
- 6/3/2024 12:00:00 AM
Customer Service Representative - PT
- Avis Budget Group
-
San Diego, CA
- $16.85/hour Up to $500 Retention Bonus Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the...
- 6/3/2024 12:00:00 AM
Service Representative-Ambulatory Services - On Call
- Kaiser Permanente
-
San Diego, CA
- Description: Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through ...
- 6/2/2024 12:00:00 AM
Customer Service Representative (Part Time, Bilingual English/Spanish)
- Manpower -Professional
-
Otay Mesa, CA
- Job Description Job Description Job Title: Customer Service Representative (Part Time, Bilingual English/Spanish) Locati...
- 6/2/2024 12:00:00 AM
About Chula Vista, California
Chula Vista (/ˌtʃuːlə ˈvɪstə/; English: beautiful view ) is the second largest city in the San Diego metropolitan area, the seventh largest city in Southern California, the fourteenth largest city in the state of California, and the 74th-largest city in the United States. The population was 243,916 as of the 2010 census.
Located just 7.5 miles (12.1 km) from downtown San Diego and 7.5 miles (12.1 km) from the Mexican border in the South Bay region of the metropolitan area, the city is at the center of one of the richest economic and culturally diverse zones in the United States. Chula Vista is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Outbound jobs
$39,262 to $52,572
Chula Vista, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago