Contact Center Representative - Outbound jobs in Lawton, OK

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• As an Assistant Financial Center Manager (AFCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The AFCM is a producer role as well as coach for a team of bankers who meet with customers and prospects both in person, through outside business development and by phone. The successful candidate should be individually driven and competitive, as well as motivated to work as a team player to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, strong skill set to manage a process, and possesses the ability to provide personalized customer service. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development and upward mobility.

  Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

  As an Assistant Financial Center Manager (AFCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The AFCM is a producer role as well as coachfor a team of bankers who meet with customers and prospects both in person, through outside business development and by phone. The successful candidate should be individually driven and competitive, as well as motivated to work as a teamplayerto achieve a common goal.This requires a candidate who is motivated by a fast paced and energetic environment, strong skill set to manage a process, and possesses the ability to provide personalized customerservice. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development and upward mobility.
  
  Essential Duties and Responsibilities

  • Assist the Financial Center Manager in hiring, scheduling, coaching, and training of branch staff to ensure branch coverage while contributing to a strong team environment by motivating and leading staff
  • Ability to demonstrate and maintain knowledge of all retail roles and be able to oversee all staff in their duties and function to maintain proper compliance with all branch processes and procedures.

  • Demonstrate and educate associates to share the banks full scope of resources, including traditional in branch services, digital capabilities, and business partner resources
  • Ensure that personal and associate goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs-based philosophy
  • Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)' consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests in an effective manner
  • Uncover needs and refer customers to a partner centric team that works with small business, corporate and institutional partners, and mortgage and financial advisors

  • Responsible to grow existing and develop new small business banking relationships within the market through outside sales activity
  • Maintain a high level of client satisfaction by reviewing client experience results, coach, and implement plans to assure an optimal customer experience
  • Perform regular branch audit functions including teller cash audits, compliance documentation audits, clerical, supervisory and management reporting as requested
  • Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

  Qualifications

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required.

  Skills

  • Ability to manage and lead an effective sales process while supporting excellent customer service
  • Embrace and positively lead a group through the ever evolving and fast paced banking environment
  • Ability to effectively motivate and present information in one-on-one and small group situation, to customers, clients and other employees in the organization

  Education and/or Experience

  • HS Diploma/GED and
  • BS/BA degree preferred or equivalent work experience
  • Previous retail supervisory experience
  • This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or
  • Obtain an NMLS license after employment. Please refer to (http:/mortgage.nationalwidelicensing.org) for more information

  Computer Skills

  • MS Office programs
  • Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

  Other Qualifications (including physical requirements)

  • Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town)
  • Ability to provide support and guidance at other banking institutions within the market

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.