Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Full-Time, Onsite
Dittmer, Missouri
Doing Well, By Doing Good
At Sana Lake Recovery, we treat substance use and mental health disorders as a chronic disease that is unique to each of our members. Our programs have been designed to be member-centered, catering to personalized needs throughout the entire healing process. We offer a full continuum of care from medical detox to ongoing outpatient services utilizing evidence-based modalities around Missouri.
Our unique approach stems from our dedicated commitment to exceptional care, evidence-based practices, and compassionate staff. The intimate settings provided by Sana Lake cultivate an environment that facilitates meaningful recovery and promotes an overall sense of well-being.
Your Role at Sana Lake
Sana Lake is seeking a Contact Center Representative who is passionate about helping individuals and families recover!
As a Contact Center Representative, you will be the first point of contact for our members and/or their families as they enter our system of care. You will handle inbound and outbound calls through our Contact Center. On these calls you will connect with the caller, identify their needs, clarify information, and provide solutions. Calls and information are documented in a database to ensure team qualitative and quantitative goals are being met.
Success in this role requires the ability to naturally follow our call flow and move callers to the next stage in their process while maintaining a compassionate and competent demeanor. The right individual will be effective at controlling conversations, quickly investigating the caller’s needs and wants, adapting a presentation to their identified needs, overcoming objections, and converting calls at each stage of the call process.
While experience with SUD treatment is preferred, the ability to effectively follow our outlined process, control conversations, move prospects to the next stage, compassionately, is required.
We would love to learn more about you if you are:
Sana Lake People First Philosophy
Our staff are our number one differentiator! We know that well-qualified staff who are well-supported provide better care for our members. We strive to empower and encourage our staff as they grow and develop in their careers.
For this reason, Sana Lake offers a wide variety of tangible and intangible benefits to our eligible staff:
A few reminders from our Workplace Environment Team
All candidates who have received a written offer of employment will be required to meet the following conditions of employment:
Sana Lake Recovery, LLC is an Equal Employment Opportunity Employer.