Contact Center Scheduler jobs in Gulfport, MS

• Coordinates and Schedules Annual Wellness/Preventive appointments
  • Schedules appointments for Population Health Navigators and Primary Care Providers
  • Verifies insurance benefits, frequency, and eligibility for wellness appointments
  • Provides education specific to population health measures and wellness appointments.
  • Collaborates with interdisciplinary staff to coordinate and schedule for Providers and navigators
  • Cancels and reschedules patients as requested by patient, provider, navigator, or staff
  • Consistently reviews all Population Health Navigator schedules to ensure appropriate number of patients scheduled per day
  • Monitors multiple message pools to ensure continuity of care for patient population
• Maintains electronic medical records by entering accurate patient demographic, insurance, and scheduling information
  • Enters and verifies all required demographics are current and up to date to ensure accurate electronic health record
  • Verifies patient billing information and correct contact information
  • Communicates with all clinics using the messaging system in the electronic health record
• Schedules on demand virtual telehealth appointments
  • Maintains the accuracy of the on-demand provider schedule
  • Secures appropriate payments for on demand telehealth appointments
  • Communicates with on-call provider to ensure a warm transfer for a seamless transition
• Participates as a member of the team to achieve business goals, quality outcomes, and customer satisfaction
  • Assists with providing access to primary care providers
  • Answers general patient questions related to all operations of the ambulatory clinics
  • Maintains up to date information on clinic hours of operations and updates patients of any scheduling concerns
  • Communicates change in clinic hours when necessary
  • Regular and timely attendance is required for this job

Memorial Health System has been dedicated to healing, inspiring, and transforming the health of our community since 1946. With multiple hospital facilities, outpatient surgery locations and diagnostic centers, more than 100 Physician Clinics, and post-acute services including skilled nursing, you can find your fit at Memorial.

When you join our team, you join more than 5,000 individuals committed to exceptional care. We offer several of the region’s most comprehensive clinical programs and medical specialties unique to the Coast, including a Level III Neonatal ICU, state-designated Level II Trauma Center, Hyperbaric Oxygen Therapy, and Mississippi’s first nationally-certified Primary Stroke Center.

At Memorial, you are valued. We know that our increasingly diverse communities need healthcare professionals that reflect their different cultural backgrounds, perspectives, and values. We acknowledge the uniqueness of all individuals, their commonalities as well as differences, all of which have shaped their lives in meaningful ways.

The development of our team members is integral to the patient care we provide. Grow your skills, and grow with Memorial.

Memorial Health System is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.