Contact Center Scheduler jobs in the United States

Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Scheduler / Contact Center
  • Lovelace Medical Center
  • Albuquerque, NM FULL_TIME
  • Overview

    Join our team as a day shift, full-time, Call Center Scheduler in Albuquerque, NM.

     

    Fulfilling your purpose begins here:

    People First, Always. Here’s how we take care of our people:

    • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.

    Your team is bigger than your department:

    • Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
    • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

    Responsibilities

    • Provide world-class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
    • Accurately schedule and pre-register all patients for the region into six different computer programs for procedures and exams.
    • Identify and resolve customer needs to achieve First Call Resolution (FCR)
    • Meet/exceed established industry standard service goals and key performance indicators (KPIs) such as Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, Abandonment Rates, and Average Speed of Answer (ASA).
    • Demonstrate high levels of flexibility and adaptability
    • Able to answer an average of 78 – 90 calls/day

    Qualifications

    Job Requirements:

    • High School Diploma or GED equivalent

    Preferred Job Requirements:

    • One (1) year related experience
    • Medical Terminology Courses
  • 24 Days Ago

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Scheduler / Contact Center
  • UT Health East Texas Market
  • Tyler, TX FULL_TIME
  • Overview Join our team as a day shift, full-time, Central Scheduling Call Center Representative in Tyler, TX. Fulfilling your purpose begins here: People First, Always. Here’s how we take care of our ...
  • 2 Days Ago

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Scheduler contact center
  • HealthyU Clinics
  • Chandler, AZ FULL_TIME
  • Job Description Job Description Description : o Answer incoming calls, which may include screening calls, cancelling or scheduling appointments, taking messages, creating patient cases, and providing ...
  • 7 Days Ago

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Scheduler / Contact Center
  • Lovelace Health System
  • Tyler, TX FULL_TIME
  • OverviewJoin our team as a day shift, full-time, Central Scheduling Call Center Representative in Tyler, TX.Fulfilling your purpose begins here:People First, Always. Here’s how we take care of our peo...
  • 21 Days Ago

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Contact Center Customer Advocate Victory Automotive Group is family owned and operated,...
  • 1 Month Ago

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Bilingual Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Bilingual Contact Center Customer Advocate Victory Automotive Group is family owned and...
  • 9 Days Ago

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Scheduler
  • Apogee Integration, LLC
  • Chantilly, VA
  • Security Clearance: TS/SCI with CI Polygraph required Position The National Reconnaissance Office (NRO) is the U.S. Gove...
  • 7/19/2024 12:00:00 AM

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Scheduler
  • Community Radiology Associates
  • Frederick, MD
  • Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise,...
  • 7/19/2024 12:00:00 AM

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Scheduler
  • YesCare
  • Jessup, MD
  • Experience & Requirements: High School graduate or equivalent. Minimum one-year medical records experience. Familiarity ...
  • 7/18/2024 12:00:00 AM

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Scheduling Coordinator
  • HCAOA
  • Washington, DC
  • JOB SUMMARY The Scheduling/ Recruiting Coordinator is responsible for maintaining the client and caregiver relationship ...
  • 7/17/2024 12:00:00 AM

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Surgical Scheduler
  • Virginia Cancer Specialists
  • Reston, VA
  • Overview: Are you looking for an exciting career and not just a job in the Medical field? Virginia Cancer Specialists, a...
  • 7/17/2024 12:00:00 AM

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IMS Scheduler Analyst
  • Sayres & Associates
  • Washington, DC
  • Sayres is a leader in defense support services to the US Navy and DOD. Our 300+ program support experts empower our cust...
  • 7/16/2024 12:00:00 AM

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Master Scheduler/Schedule Analyst
  • Sciolex Corporation
  • Chantilly, VA
  • Overview: What do you get when you bring together a team of bright individuals and place them into an environment where ...
  • 7/16/2024 12:00:00 AM

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Scheduler
  • DPR Construction
  • Washington, DC
  • Job Description DPR is currently looking for a Project Scheduler. Scheduling will be of commercial projects within our c...
  • 7/15/2024 12:00:00 AM

Income Estimation for Contact Center Scheduler jobs
$46,760 to $65,182